-44
NPS
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UNRWA
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About UNRWA's Brand
Brand at a Glance
49%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
UNRWA NPS
UNRWA's Net Promoter Score (NPS) is a -44 with 25% Promoters, 6% Passives, and 69% Detractors. Net Promoter Score tracks whether UNRWA's customers would recommend using the product based on a scale of -100 to 100.
UNRWA Overall NPS
| 25% | Promoters |
|---|---|
| 6% | Passives |
| 69% | Detractors |
UNRWA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -57 | Jan 2024 | -57 |
Feb 2024 -65 | Feb 2024 | -65 |
Apr 2024 -69 | Apr 2024 | -69 |
Jun 2024 -61 | Jun 2024 | -61 |
Aug 2024 -63 | Aug 2024 | -63 |
Sep 2024 -56 | Sep 2024 | -56 |
Oct 2024 -58 | Oct 2024 | -58 |
Nov 2024 -60 | Nov 2024 | -60 |
Dec 2024 -56 | Dec 2024 | -56 |
Apr 2025 -53 | Apr 2025 | -53 |
Jun 2025 -49 | Jun 2025 | -49 |
Sep 2025 -43 | Sep 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UNRWA NPS by Gender
UNRWA's NPS was rated -78 by Male customers on Comparably.
Male
-78
UNRWA's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
N/A
UNRWA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
UNRWA NPS by Ethnicity
UNRWA's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -66 | Other | -66 |
UNRWA NPS by Usage
UNRWA's NPS was rated -100 points by customers who have used UNRWA's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
UNRWA Customer Reviews
Out of the 3 UNRWA customer reviews 0 were positive and 3 were constructive. UNRWA customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
UNRWA Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of UNRWA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UNRWA Customer Loyalty Score by Gender
UNRWA's Customer Loyalty score was rated 50 by Male customers on Comparably.
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Male
50%
Yes
Female
N/A
Yes
UNRWA Customer Loyalty Score by Ethnicity
UNRWA's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UNRWA.
55
out of 100
Caucasian
40
out of 100
Other
UNRWA Customer Loyalty Score by Usage
UNRWA's Customer Loyalty score was rated 25% by customers who have used UNRWA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UNRWA Customer Loyalty Score by Industry
UNRWA's Customer Loyalty score was rated 55% by Tech industry customers.
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UNRWA Product Quality
1.7/5
UNRWA has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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UNRWA Product Information
UNRWA’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated UNRWA's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Nonprofit Organization Management
Quick Insights into UNRWA Product Quality
UNRWA's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked UNRWA Product Quality the Highest
Ranked UNRWA Product Quality the Lowest
UNRWA Product Quality Score by Gender
UNRWA's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
UNRWA Product Quality Score by Ethnicity
UNRWA's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UNRWA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
UNRWA Product Quality Score by Usage
UNRWA's Product Quality score was rated 1.5 stars by customers who have used UNRWA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
UNRWA Product Quality Score by Industry
UNRWA's Product Quality score was rated 1.5 stars by Tech industry customers.
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UNRWA Pricing
UNRWA ROI & Value For Money
1.7/5
UNRWA has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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UNRWA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into UNRWA ROI
UNRWA's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked UNRWA ROI the Highest
Ranked UNRWA ROI the Lowest
UNRWA ROI Score by Gender
UNRWA's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of UNRWA.
Male
1.5/5
Female
N/A
UNRWA ROI Score by Ethnicity
UNRWA's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UNRWA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
UNRWA ROI Score by Usage
UNRWA's ROI score was rated 1.5 stars by customers who have used UNRWA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
UNRWA ROI Score by Industry
UNRWA's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
UNRWA Customer Satisfaction (CSAT)
UNRWA Customer Satisfaction (CSAT) Score
35 / 100
UNRWA has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
23%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UNRWA Customer Satisfaction
UNRWA's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked UNRWA Customer Satisfaction the Highest
Ranked UNRWA Customer Satisfaction the Lowest
UNRWA Customer Satisfaction Score by Gender
UNRWA's Customer Satisfaction score was rated 11 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UNRWA.
11 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 89% |
UNRWA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UNRWA's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UNRWA.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
UNRWA's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
UNRWA Customer Satisfaction Score by Usage
UNRWA's Customer Satisfaction score was rated 0 points by customers who have used UNRWA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
UNRWA Customer Satisfaction Score by Industry
UNRWA's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "UNRWA Customer Satisfaction Score by Industry",
"text": "UNRWA's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "UNRWA's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}UNRWA Customer Service
1.7/5
UNRWA has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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Quick Insights into UNRWA Customer Service
UNRWA's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked UNRWA's Customer Service score.
Ranked UNRWA Customer Service the Highest
Ranked UNRWA Customer Service the Lowest
UNRWA Customer Service Score by Gender
UNRWA's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UNRWA.
Male
1.5/5
Female
N/A
UNRWA Customer Service Score by Ethnicity
UNRWA's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UNRWA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
UNRWA Customer Service Score by Usage
UNRWA's Customer Service score was rated 1.5 stars by customers who have used UNRWA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
UNRWA Customer Service Score by Industry
UNRWA's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
UNRWA as an Employer
Consumer vs. Employees
UNRWA scored a -44 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of UNRWA would recommend the brand to a friend. ENPS measures how likely UNRWA employees would recommend working at UNRWA to a friend.
Net Promoter Score
-44
NPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
