-88
NPS
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Brand Page
UPC Insurance
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About UPC Insurance's Brand
UPC Insurance is a flourishing and vibrant company that focuses on writing personal property insurance.
Brand at a Glance
54%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
UPC Insurance NPS
UPC Insurance's Net Promoter Score (NPS) is a -88 with 4% Promoters, 4% Passives, and 92% Detractors. Net Promoter Score tracks whether UPC Insurance's customers would recommend using the product based on a scale of -100 to 100.
UPC Insurance Overall NPS
| 4% | Promoters |
|---|---|
| 4% | Passives |
| 92% | Detractors |
UPC Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -66 | Sep 2022 | -66 |
Oct 2022 -70 | Oct 2022 | -70 |
Nov 2022 -72 | Nov 2022 | -72 |
Dec 2022 -75 | Dec 2022 | -75 |
Jan 2023 -78 | Jan 2023 | -78 |
Feb 2023 -81 | Feb 2023 | -81 |
Mar 2023 -84 | Mar 2023 | -84 |
Sep 2023 -84 | Sep 2023 | -84 |
Feb 2024 -85 | Feb 2024 | -85 |
Apr 2024 -87 | Apr 2024 | -87 |
Jul 2024 -87 | Jul 2024 | -87 |
Jan 2025 -87 | Jan 2025 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UPC Insurance NPS by Gender
UPC Insurance's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
UPC Insurance's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
UPC Insurance's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
UPC Insurance NPS by Ethnicity
UPC Insurance's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
UPC Insurance NPS by Age
UPC Insurance's NPS was rated -100 points by customers ages 56-60 and customers ages 66+ on Comparably.
UPC Insurance NPS by Usage
UPC Insurance's NPS was rated -100 points by customers who have used UPC Insurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
UPC Insurance Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of UPC Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UPC Insurance Customer Loyalty Score by Gender
Male customers rated UPC Insurance's Customer Loyalty score 28% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of UPC Insurance.
Male
74%
Yes
Female
46%
Yes
UPC Insurance Customer Loyalty Score by Ethnicity
UPC Insurance's Customer Loyalty score was rated 60% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UPC Insurance.
60
out of 100
Caucasian
UPC Insurance Customer Loyalty Score by Age
UPC Insurance's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UPC Insurance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 10% | 56-60 | 10% |
66+ 70% | 66+ | 70% |
UPC Insurance Customer Loyalty Score by Usage
UPC Insurance's Customer Loyalty score was rated the highest by customers who have used UPC Insurance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UPC Insurance Customer Loyalty Score by Industry
UPC Insurance's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
UPC Insurance Product Quality
1.5/5
UPC Insurance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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UPC Insurance Product Information
UPC Insurance’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated UPC Insurance's product the highest.
- Company Size
- 201-500 Employees
Industry
Insurance
Quick Insights into UPC Insurance Product Quality
UPC Insurance's Product Quality score was rated highest by customers who have used UPC Insurance's products/services for 1 to 2 Years, and rated lowest by customers who have used UPC Insurance's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked UPC Insurance's Product Quality.
Ranked UPC Insurance Product Quality the Highest
Ranked UPC Insurance Product Quality the Lowest
UPC Insurance Product Quality Score by Gender
UPC Insurance's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of UPC Insurance.
Male
1.5/5
Female
1.5/5
UPC Insurance Product Quality Score by Ethnicity
UPC Insurance's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UPC Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
UPC Insurance Product Quality Score by Age
UPC Insurance's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UPC Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
66+ 1.5 | 66+ | 1.5 |
UPC Insurance Product Quality Score by Usage
UPC Insurance's Product Quality score was rated the highest by customers who have used UPC Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
UPC Insurance Product Quality Score by Industry
UPC Insurance's Product Quality score was rated 1.6 stars by Tech industry customers.
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UPC Insurance Pricing
UPC Insurance ROI & Value For Money
1.5/5
UPC Insurance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UPC Insurance's overall ROI score rated by its users and customers.
UPC Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into UPC Insurance ROI
UPC Insurance's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used UPC Insurance's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked UPC Insurance's ROI score.
Ranked UPC Insurance ROI the Highest
Ranked UPC Insurance ROI the Lowest
UPC Insurance ROI Score by Gender
UPC Insurance's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of UPC Insurance.
Male
1.5/5
Female
1.5/5
UPC Insurance ROI Score by Ethnicity
UPC Insurance's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UPC Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
UPC Insurance ROI Score by Age
UPC Insurance's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UPC Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
UPC Insurance ROI Score by Usage
UPC Insurance's ROI score was rated the highest by customers who have used UPC Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
UPC Insurance ROI Score by Industry
UPC Insurance's ROI score was rated 1.8 stars by Tech industry customers.
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UPC Insurance Customer Satisfaction (CSAT)
UPC Insurance Customer Satisfaction (CSAT) Score
10 / 100
UPC Insurance has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
74%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UPC Insurance Customer Satisfaction
UPC Insurance's Customer Satisfaction score was rated highest by customers who have used UPC Insurance's products/services for 2 to 5 Years, and rated lowest by customers who have used UPC Insurance's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked UPC Insurance's Customer Satisfaction.
Ranked UPC Insurance Customer Satisfaction the Highest
Ranked UPC Insurance Customer Satisfaction the Lowest
UPC Insurance Customer Satisfaction Score by Gender
UPC Insurance's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UPC Insurance.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 86% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
UPC Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UPC Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UPC Insurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
78%
UPC Insurance Customer Satisfaction Score by Age
UPC Insurance's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of UPC Insurance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
UPC Insurance Customer Satisfaction Score by Usage
UPC Insurance's Customer Satisfaction score was rated 0 points by customers who have used UPC Insurance's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
UPC Insurance Customer Satisfaction Score by Industry
UPC Insurance's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "UPC Insurance Customer Satisfaction Score by Industry",
"text": "UPC Insurance's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "UPC Insurance's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}UPC Insurance Customer Service
1.5/5
UPC Insurance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UPC Insurance's overall Customer Service score rated by its users and customers.
About UPC Insurance's Customer Service
Address
800 2nd Ave S, Saint Petersburg, FL 33701
Website
https://www.upcinsurance.com/
Phone Number
(727) 895-7737
UPC Insurance's Social Links
Quick Insights into UPC Insurance Customer Service
UPC Insurance's Customer Service score was rated highest by customers who have used UPC Insurance's products/services for 1 to 2 Years, and rated lowest by customers who have used UPC Insurance's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked UPC Insurance's Customer Service score.
Ranked UPC Insurance Customer Service the Highest
Ranked UPC Insurance Customer Service the Lowest
UPC Insurance Customer Service Score by Gender
UPC Insurance's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UPC Insurance.
Male
1.5/5
Female
1.5/5
UPC Insurance Customer Service Score by Ethnicity
UPC Insurance's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UPC Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
UPC Insurance Customer Service Score by Age
UPC Insurance's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UPC Insurance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.8 | 56-60 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
UPC Insurance Customer Service Score by Usage
UPC Insurance's Customer Service score was rated the highest by customers who have used UPC Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
UPC Insurance Customer Service Score by Industry
UPC Insurance's Customer Service score was rated 2 stars by Tech industry customers.
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UPC Insurance as an Employer
4.5/5
UPC Insurance has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
UPC Insurance scored a -88 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of UPC Insurance would recommend the brand to a friend. ENPS measures how likely UPC Insurance employees would recommend working at UPC Insurance to a friend.
Net Promoter Score
-88
NPS Score
| 4% | Promoters |
|---|---|
| 4% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
