17
NPS
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Brand Page
Updater
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About Updater's Brand
Updater makes moving easier for the 45 million Americans on the move every year.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Updater NPS
Updater's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Updater's customers would recommend using the product based on a scale of -100 to 100.
Updater Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Updater NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Feb 2022 40 | Feb 2022 | 40 |
Jul 2022 17 | Jul 2022 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Updater Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Updater users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Updater Product Quality
3.5/5
Updater has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Updater's overall Product Quality score rated by its users and customers.
Updater Product Information
Updater’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.updater.com/
- Company Size
- 51-200 Employees
Industry
Tech
Real Estate
SaaS
Updater Pricing
Updater ROI & Value For Money
3.1/5
Updater has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Updater Customer Satisfaction (CSAT)
Updater Customer Satisfaction (CSAT) Score
67 / 100
Updater has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Updater Customer Service
3/5
Updater has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Updater's Customer Service
Address
19 Union Square West, 12th Floor, New York City, NY 10003
Website
http://www.updater.com/
Phone Number
5555555555
Updater as an Employer
3.0/5
Updater has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Updater scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Updater would recommend the brand to a friend. ENPS measures how likely Updater employees would recommend working at Updater to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
