0
NPS
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Uplift Education
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About Uplift Education's Brand
Uplift Education (Uplift) is a 501(c)(3) nonprofit organization that operates a network of 28 high-performing, tuition-free, public charter
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
3.5/5
Customer Service
Uplift Education NPS
Uplift Education's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Uplift Education's customers would recommend using the product based on a scale of -100 to 100.
Uplift Education Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Uplift Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Uplift Education Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Uplift Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Uplift Education Product Quality
3.7/5
Uplift Education has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Uplift Education's overall Product Quality score rated by its users and customers.
Uplift Education Product Information
Uplift Education’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
Uplift Education Pricing
Uplift Education ROI & Value For Money
2.7/5
Uplift Education has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Uplift Education's overall ROI score rated by its users and customers.
Uplift Education Customer Satisfaction (CSAT)
Uplift Education Customer Satisfaction (CSAT) Score
100 / 100
Uplift Education has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Uplift Education Customer Service
3.5/5
Uplift Education has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Uplift Education's overall Customer Service score rated by its users and customers.
About Uplift Education's Customer Service
Address
Dallas, TX
Website
http://www.uplifteducation.org
Phone Number
214.521.7000
Uplift Education as an Employer
3.5/5
Uplift Education has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Uplift Education scored a 0 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Uplift Education would recommend the brand to a friend. ENPS measures how likely Uplift Education employees would recommend working at Uplift Education to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
