-24
NPS
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Upside
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About Upside's Brand
Upside is a technology company that increases the financial power of people and businesses in the real world.
Brand at a Glance
86%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
Upside NPS
Upside's Net Promoter Score (NPS) is a -24 with 33% Promoters, 10% Passives, and 57% Detractors. Net Promoter Score tracks whether Upside's customers would recommend using the product based on a scale of -100 to 100.
Upside Overall NPS
| 33% | Promoters |
|---|---|
| 10% | Passives |
| 57% | Detractors |
Upside NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -1 | Mar 2023 | -1 |
Apr 2023 -17 | Apr 2023 | -17 |
May 2023 -20 | May 2023 | -20 |
Jun 2023 -19 | Jun 2023 | -19 |
Jul 2023 -14 | Jul 2023 | -14 |
Aug 2023 -8 | Aug 2023 | -8 |
Sep 2023 -16 | Sep 2023 | -16 |
Oct 2023 -20 | Oct 2023 | -20 |
Dec 2023 -22 | Dec 2023 | -22 |
Feb 2024 -25 | Feb 2024 | -25 |
Mar 2024 -27 | Mar 2024 | -27 |
Jul 2024 -23 | Jul 2024 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Upside NPS by Gender
Male customers rated Upside's NPS 15 points higher than Female customers.
Male
-13
Upside's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
-28
Upside's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Upside NPS by Ethnicity
Upside's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Upside NPS by Age
Upside's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Upside NPS by Usage
Upside's NPS was rated the highest by customers who have used Upside's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Upside Customer Reviews
Out of the 3 Upside customer reviews 1 was positive and 2 were constructive. Upside customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Upside Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Upside users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Upside Customer Loyalty Score by Gender
Female customers rated Upside's Customer Loyalty score 11% higher than Male customers.
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Male
89%
Yes
Female
100%
Yes
Upside Customer Loyalty Score by Ethnicity
Upside's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Upside.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
Upside Customer Loyalty Score by Age
Upside's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Upside.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
Upside Customer Loyalty Score by Usage
Upside's Customer Loyalty score was rated the highest by customers who have used Upside's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Upside Product Quality
2.7/5
Upside has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Upside Product Information
Upside’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://upside.com
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into Upside Product Quality
Upside's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
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Ranked Upside Product Quality the Highest
Ranked Upside Product Quality the Lowest
Upside Product Quality Score by Gender
Male customers rated Upside's Product Quality score 0.2 stars higher than Female customers.
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Male
2.9/5
Female
2.7/5
Upside Product Quality Score by Ethnicity
Upside's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Upside.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Upside Product Quality Score by Age
Upside's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Upside.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
Upside Product Quality Score by Usage
Upside's Product Quality score was rated the highest by customers who have used Upside's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Upside Pricing
Upside ROI & Value For Money
2.7/5
Upside has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Upside ROI
Upside's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
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Ranked Upside ROI the Highest
Ranked Upside ROI the Lowest
Upside ROI Score by Gender
Male customers rated Upside's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Upside.
Male
3.2/5
Female
2.6/5
Upside ROI Score by Ethnicity
Upside's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Upside.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Upside ROI Score by Age
Upside's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Upside.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
Upside ROI Score by Usage
Upside's ROI score was rated the highest by customers who have used Upside's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Upside Customer Satisfaction (CSAT)
Upside Customer Satisfaction (CSAT) Score
46 / 100
Upside has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Upside Customer Satisfaction
Upside's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Upside's Customer Satisfaction.
Ranked Upside Customer Satisfaction the Highest
Ranked Upside Customer Satisfaction the Lowest
Upside Customer Satisfaction Score by Gender
Male customers rated Upside's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Upside.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
Upside Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Upside's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Upside.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
56%
CSAT according to Hispanic or Latino
Upside's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Upside.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Upside Customer Satisfaction Score by Age
Upside's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Upside.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 0% |
Upside Customer Satisfaction Score by Usage
Upside's Customer Satisfaction score was rated the highest by customers who have used Upside's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Upside Customer Service
2.4/5
Upside has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Upside's Customer Service
Address
1701 Rhode Island Ave NW, Washington, DC 20036
Website
https://upside.com
Phone Number
9085788303
Upside's Social Links
Quick Insights into Upside Customer Service
Upside's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Upside's Customer Service score.
Ranked Upside Customer Service the Highest
Ranked Upside Customer Service the Lowest
Upside Customer Service Score by Gender
Female customers rated Upside's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Upside.
Male
2.2/5
Female
2.8/5
Upside Customer Service Score by Ethnicity
Upside's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Upside.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Upside Customer Service Score by Age
Upside's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Upside.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
Upside Customer Service Score by Usage
Upside's Customer Service score was rated the highest by customers who have used Upside's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Upside as an Employer
3.6/5
Upside has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Upside scored a -24 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Upside would recommend the brand to a friend. ENPS measures how likely Upside employees would recommend working at Upside to a friend.
Net Promoter Score
-24
NPS Score
| 33% | Promoters |
|---|---|
| 10% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 41% | Promoters |
|---|---|
| 22% | Passive |
| 37% | Detractors |
