-20
NPS
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Brand Page
Upstream Rehabilitation
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About Upstream Rehabilitation's Brand
Upstream is the fifth largest and one of the fastest growing providers in the outpatient rehabilitation market.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Upstream Rehabilitation NPS
Upstream Rehabilitation's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether Upstream Rehabilitation's customers would recommend using the product based on a scale of -100 to 100.
Upstream Rehabilitation Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
Upstream Rehabilitation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 50 | Sep 2022 | 50 |
Nov 2022 25 | Nov 2022 | 25 |
Apr 2023 40 | Apr 2023 | 40 |
Jun 2023 34 | Jun 2023 | 34 |
Aug 2023 13 | Aug 2023 | 13 |
May 2024 0 | May 2024 | 0 |
Jun 2024 -11 | Jun 2024 | -11 |
Dec 2024 -20 | Dec 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Upstream Rehabilitation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Upstream Rehabilitation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Upstream Rehabilitation Product Quality
3.4/5
Upstream Rehabilitation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Upstream Rehabilitation's overall Product Quality score rated by its users and customers.
Upstream Rehabilitation Product Information
Upstream Rehabilitation’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Upstream Rehabilitation Pricing
Upstream Rehabilitation ROI & Value For Money
3.1/5
Upstream Rehabilitation has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Upstream Rehabilitation Customer Satisfaction (CSAT)
Upstream Rehabilitation Customer Satisfaction (CSAT) Score
50 / 100
Upstream Rehabilitation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Upstream Rehabilitation Customer Service
3/5
Upstream Rehabilitation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Upstream Rehabilitation's Customer Service
Address
2803 Greystone Commercial Blvd. Suite 18 , Birmingham, AL
Website
http://www.upstreamrehabilitation.com/
Phone Number
(205)991-7488
Upstream Rehabilitation as an Employer
3.2/5
Upstream Rehabilitation has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Upstream Rehabilitation
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Upstream Rehabilitation scored a -20 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Upstream Rehabilitation would recommend the brand to a friend. ENPS measures how likely Upstream Rehabilitation employees would recommend working at Upstream Rehabilitation to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 30% | Promoters |
|---|---|
| 19% | Passive |
| 51% | Detractors |
