-42
NPS
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Uptake
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About Uptake's Brand
Uptake provides industrial intelligence software-as-a-service, translating data into smarter operations. Uptake gives all departments –– maintenance, reliability, operations, financial teams –– a single, shared, and contextualized view of every operational asset and interaction that affects performance. Driven by data science and cloud computing, Uptake delivers actionable insights that predict and prevent asset failure, increase compliance with ESG initiatives, mitigate catastrophic risk, optimize maintenance strategy, reduce repair costs, enhance productivity, and enhance operator safety.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Uptake NPS
Uptake's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Uptake's customers would recommend using the product based on a scale of -100 to 100.
Uptake Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Uptake NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 -20 | Apr 2022 | -20 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -43 | Jun 2022 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Uptake NPS by Usage
Uptake's NPS was rated -100 points by customers who have used Uptake's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Uptake Customer Reviews
Out of the 3 Uptake customer reviews 0 were positive and 3 were constructive. Uptake customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Uptake Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Uptake users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Uptake Customer Loyalty Score by Usage
Uptake's Customer Loyalty score was rated 70% by customers who have used Uptake's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Uptake Product Quality
3.3/5
Uptake has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Uptake Product Information
Uptake’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.uptake.com
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
SaaS
Quick Insights into Uptake Product Quality
Uptake's Product Quality score was rated highest by customers who have used Uptake's products/services for Less than 1 Year.
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Ranked Uptake Product Quality the Highest
Uptake Product Quality Score by Usage
Uptake's Product Quality score was rated 3.5 stars by customers who have used Uptake's products/services for Less than 1 Year.
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Uptake Pricing
Uptake ROI & Value For Money
3.3/5
Uptake has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Uptake ROI
Uptake's ROI score was rated highest by customers who have used Uptake's products/services for Less than 1 Year.
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Ranked Uptake ROI the Highest
Uptake ROI Score by Usage
Uptake's ROI score was rated 3.1 stars by customers who have used Uptake's products/services for Less than 1 Year.
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Uptake Customer Satisfaction (CSAT)
Uptake Customer Satisfaction (CSAT) Score
50 / 100
Uptake has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Uptake Customer Satisfaction
Uptake's Customer Satisfaction score was rated highest by customers who have used Uptake's products/services for Less than 1 Year.
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Ranked Uptake Customer Satisfaction the Highest
Uptake Customer Satisfaction Score by Usage
Uptake's Customer Satisfaction score was rated 67 points by customers who have used Uptake's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Uptake Customer Service
3.2/5
Uptake has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Uptake's Customer Service
Address
600 W Chicago Ave, Ste 775, Chicago, IL 60654
Website
http://www.uptake.com
Phone Number
+1-312-242-2200
Uptake's Social Links
Quick Insights into Uptake Customer Service
Uptake's Customer Service score was rated highest by customers who have used Uptake's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Uptake's Customer Service score.
Ranked Uptake Customer Service the Highest
Uptake Customer Service Score by Usage
Uptake's Customer Service score was rated 3 stars by customers who have used Uptake's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Uptake as an Employer
3.8/5
Uptake has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Uptake scored a -42 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Uptake would recommend the brand to a friend. ENPS measures how likely Uptake employees would recommend working at Uptake to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
