64
NPS
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Uptime Systems
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About Uptime Systems' Brand
Uptime Systems is a provider of Law Practice as a Service(TM) (LPaaS) to small and mid-sized law firms.
Brand at a Glance
3.9/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Uptime Systems NPS
Uptime Systems's Net Promoter Score (NPS) is a 64 with 71% Promoters, 22% Passives, and 7% Detractors. Net Promoter Score tracks whether Uptime Systems's customers would recommend using the product based on a scale of -100 to 100.
Uptime Systems Overall NPS
| 71% | Promoters |
|---|---|
| 22% | Passives |
| 7% | Detractors |
Uptime Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Uptime Systems Product Quality
3.9/5
Uptime Systems has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Uptime Systems Product Information
Uptime Systems serves markets in the United States. Uptime Systems supports Web devices and offers products for small, medium, and large sized businesses.
Uptime Systems’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.uptimelegal.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Languages Supported
English
Product Type
Document Management Software
Legal Document Management Software
Email Management Software
Uptime Systems Pricing
Uptime Systems ROI & Value For Money
4.2/5
Uptime Systems has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Uptime Systems Pricing Plans
Uptime Systems has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, Uptime Systems uses a subscription model and offers the following: Essentials: $69/user/month, Professional : $89/user/month, and (Minimum three users). For the users that are not ready to commit yet, Uptime Systems also offers a free trial.
Who Uses Uptime Systems?
Small Businesses
Medium Businesses
Large Enterprises
Uptime Systems Customer Service
3.7/5
Uptime Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Uptime Systems's Customer Service
Address
7500 Flying Cloud Drive, Suite 640, Eden Prairie, MN 55344
Website
http://www.uptimelegal.com/
Phone Number
(888)878-4632
Consumer vs. Employees
Uptime Systems scored a 64 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Uptime Systems would recommend the brand to a friend. ENPS measures how likely Uptime Systems employees would recommend working at Uptime Systems to a friend.
Net Promoter Score
64
NPS Score
| 71% | Promoters |
|---|---|
| 22% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
