43
NPS
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Brand Page
UpToDate
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About UpToDate's Brand
UpToDate's mission is to help clinicians provide the best possible care for their patients.
Brand at a Glance
79%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
UpToDate NPS
UpToDate's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether UpToDate's customers would recommend using the product based on a scale of -100 to 100.
UpToDate Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
UpToDate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2025 20 | Feb 2025 | 20 |
May 2025 34 | May 2025 | 34 |
Jul 2025 43 | Jul 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UpToDate NPS by Gender
UpToDate's NPS was rated 100 by Male customers on Comparably.
Male
100
UpToDate's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
UpToDate's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
UpToDate Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of UpToDate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UpToDate Customer Loyalty Score by Gender
UpToDate's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of UpToDate.
Male
100%
Yes
Female
N/A
Yes
UpToDate Product Quality
4.2/5
UpToDate has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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UpToDate Product Information
UpToDate’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.uptodate.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Media
Quick Insights into UpToDate Product Quality
UpToDate's Product Quality score was rated highest by Male customers.
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Ranked UpToDate Product Quality the Highest
UpToDate Product Quality Score by Gender
UpToDate's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of UpToDate.
Male
5/5
Female
N/A
UpToDate Pricing
UpToDate ROI & Value For Money
3.9/5
UpToDate has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into UpToDate ROI
UpToDate's ROI score was rated highest by Male customers.
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Ranked UpToDate ROI the Highest
UpToDate ROI Score by Gender
UpToDate's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of UpToDate.
Male
5/5
Female
N/A
UpToDate Customer Satisfaction (CSAT)
UpToDate Customer Satisfaction (CSAT) Score
100 / 100
UpToDate has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UpToDate Customer Service
4/5
UpToDate has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About UpToDate's Customer Service
Address
95 Sawyer Road, Waltham, MA
Website
http://www.uptodate.com
Phone Number
7816428890
Quick Insights into UpToDate Customer Service
UpToDate's Customer Service score was rated highest by Male customers.
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Ranked UpToDate Customer Service the Highest
UpToDate Customer Service Score by Gender
UpToDate's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UpToDate.
Male
5/5
Female
N/A
UpToDate as an Employer
Consumer vs. Employees
UpToDate scored a 43 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of UpToDate would recommend the brand to a friend. ENPS measures how likely UpToDate employees would recommend working at UpToDate to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
