-100
NPS
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Urban Science
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About Urban Science's Brand
Urban Science is a business-solution company which supports the needs of the sales and marketing function of the automotive industry.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Urban Science CMO
Urban Science NPS
Urban Science's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Urban Science's customers would recommend using the product based on a scale of -100 to 100.
Urban Science Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Urban Science NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Urban Science Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Urban Science users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Urban Science Product Quality
1.5/5
Urban Science has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Urban Science's overall Product Quality score rated by its users and customers.
Urban Science Product Information
Urban Science’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://urbanscience.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Business Services
Urban Science Pricing
Urban Science ROI & Value For Money
1.5/5
Urban Science has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Urban Science's overall ROI score rated by its users and customers.
Urban Science Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Urban Science Customer Service
1.5/5
Urban Science has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Urban Science's overall Customer Service score rated by its users and customers.
About Urban Science's Customer Service
Address
400 Renaissance Center Suite 2900, Detroit, MI 48243
Website
http://urbanscience.com/
Phone Number
(313) 259-9900
Urban Science as an Employer
3.2/5
Urban Science has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Urban Science scored a -100 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Urban Science would recommend the brand to a friend. ENPS measures how likely Urban Science employees would recommend working at Urban Science to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
