4
NPS
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UrbanSitter
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About UrbanSitter's Brand
UrbanSitter is an online hub connecting families with babysitters through social networks.
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
UrbanSitter NPS
UrbanSitter's Net Promoter Score (NPS) is a 4 with 45% Promoters, 14% Passives, and 41% Detractors. Net Promoter Score tracks whether UrbanSitter's customers would recommend using the product based on a scale of -100 to 100.
UrbanSitter Overall NPS
| 45% | Promoters |
|---|---|
| 14% | Passives |
| 41% | Detractors |
UrbanSitter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 63 | Aug 2022 | 63 |
Sep 2022 66 | Sep 2022 | 66 |
Apr 2023 50 | Apr 2023 | 50 |
Jun 2023 49 | Jun 2023 | 49 |
Oct 2023 43 | Oct 2023 | 43 |
Jan 2024 34 | Jan 2024 | 34 |
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 22 | Apr 2024 | 22 |
May 2024 17 | May 2024 | 17 |
Jan 2025 20 | Jan 2025 | 20 |
Jul 2025 15 | Jul 2025 | 15 |
Oct 2025 4 | Oct 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UrbanSitter NPS by Gender
UrbanSitter's NPS was rated 20 by Female customers on Comparably.
Female
20
UrbanSitter's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Male
N/A
UrbanSitter's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
UrbanSitter Customer Reviews
Out of the 3 UrbanSitter customer reviews 1 was positive and 2 were constructive. UrbanSitter customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UrbanSitter Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of UrbanSitter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UrbanSitter Customer Loyalty Score by Gender
UrbanSitter's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
UrbanSitter Product Quality
3.3/5
UrbanSitter has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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UrbanSitter Product Information
UrbanSitter’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.urbansitter.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
SaaS
Social
Quick Insights into UrbanSitter Product Quality
UrbanSitter's Product Quality score was rated highest by Female customers.
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Ranked UrbanSitter Product Quality the Highest
UrbanSitter Product Quality Score by Gender
UrbanSitter's Product Quality score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
UrbanSitter Pricing
UrbanSitter ROI & Value For Money
3.2/5
UrbanSitter has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into UrbanSitter ROI
UrbanSitter's ROI score was rated highest by Female customers.
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Ranked UrbanSitter ROI the Highest
UrbanSitter ROI Score by Gender
UrbanSitter's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
UrbanSitter Customer Satisfaction (CSAT)
UrbanSitter Customer Satisfaction (CSAT) Score
38 / 100
UrbanSitter has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
39%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UrbanSitter Customer Service
3.2/5
UrbanSitter has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About UrbanSitter's Customer Service
Address
268 Bush Street, #3944, San Francisco, CA 94104
Website
http://www.urbansitter.com
Phone Number
415-677-7331
Quick Insights into UrbanSitter Customer Service
UrbanSitter's Customer Service score was rated highest by Female customers.
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Ranked UrbanSitter Customer Service the Highest
UrbanSitter Customer Service Score by Gender
UrbanSitter's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UrbanSitter.
Female
3.6/5
Male
N/A
UrbanSitter as an Employer
4.3/5
UrbanSitter has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
UrbanSitter scored a 4 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of UrbanSitter would recommend the brand to a friend. ENPS measures how likely UrbanSitter employees would recommend working at UrbanSitter to a friend.
Net Promoter Score
4
NPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
