20
NPS
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UrbanStems
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About UrbanStems' Brand
Hello, happiness! Stunning bouquets delivered on demand in NYC & DC, starting at just $35 with free delivery. Tag #sendhappy to share.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
UrbanStems NPS
UrbanStems's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether UrbanStems's customers would recommend using the product based on a scale of -100 to 100.
UrbanStems Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
UrbanStems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jul 2020 -33 | Jul 2020 | -33 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2025 20 | Nov 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UrbanStems Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of UrbanStems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UrbanStems Product Quality
3.2/5
UrbanStems has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock UrbanStems' overall Product Quality score rated by its users and customers.
UrbanStems Product Information
UrbanStems’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://urbanstems.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
FinTech
Hardware and Devices
UrbanStems Pricing
UrbanStems ROI & Value For Money
3.2/5
UrbanStems has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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UrbanStems Customer Satisfaction (CSAT)
UrbanStems Customer Satisfaction (CSAT) Score
100 / 100
UrbanStems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UrbanStems Customer Service
3.4/5
UrbanStems has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock UrbanStems' overall Customer Service score rated by its users and customers.
About UrbanStems's Customer Service
Address
Washington, DC
Website
https://urbanstems.com
Phone Number
877-614-2779
UrbanStems as an Employer
2.4/5
UrbanStems has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
UrbanStems scored a 20 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of UrbanStems would recommend the brand to a friend. ENPS measures how likely UrbanStems employees would recommend working at UrbanStems to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
