-50
NPS
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Urjanet
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About Urjanet's Brand
Urjanet provides solutions and services for lowering energy costs, reducing carbon footprint and evaluating long-term energy investments.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Urjanet NPS
Urjanet's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Urjanet's customers would recommend using the product based on a scale of -100 to 100.
Urjanet Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Urjanet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Feb 2025 -100 | Feb 2025 | -100 |
Apr 2025 -50 | Apr 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Urjanet Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Urjanet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Urjanet Product Quality
1.5/5
Urjanet has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Urjanet's overall Product Quality score rated by its users and customers.
Urjanet Product Information
Urjanet’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://urjanet.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Energy
Enterprise
SaaS
Urjanet Pricing
Urjanet ROI & Value For Money
1.5/5
Urjanet has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Urjanet's overall ROI score rated by its users and customers.
Urjanet Customer Satisfaction (CSAT)
Urjanet Customer Satisfaction (CSAT) Score
100 / 100
Urjanet has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Urjanet Customer Service
1.5/5
Urjanet has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Urjanet's overall Customer Service score rated by its users and customers.
About Urjanet's Customer Service
Address
1350 Spring St. NW, Suite 300, Atlanta, GA 30309
Website
http://urjanet.com
Phone Number
678-439-8752
Urjanet as an Employer
2.8/5
Urjanet has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Urjanet scored a -50 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Urjanet would recommend the brand to a friend. ENPS measures how likely Urjanet employees would recommend working at Urjanet to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
