100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
US Auto Parts
Marketing or Exec? Claim Your Free Account
About US Auto Parts' Brand
US Auto Parts (NASDAQ:PRTS) stands as one of the most trusted Internet retailers online. Dedication, commitment to quality service.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
US Auto Parts NPS
US Auto Parts's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether US Auto Parts's customers would recommend using the product based on a scale of -100 to 100.
US Auto Parts Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
US Auto Parts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
US Auto Parts Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of US Auto Parts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
US Auto Parts Product Quality
3.8/5
US Auto Parts has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock US Auto Parts' overall Product Quality score rated by its users and customers.
US Auto Parts Product Information
US Auto Parts’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.usautoparts.net/
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Travel
US Auto Parts Pricing
US Auto Parts ROI & Value For Money
3.8/5
US Auto Parts has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock US Auto Parts' overall ROI score rated by its users and customers.
US Auto Parts Customer Satisfaction (CSAT)
US Auto Parts Customer Satisfaction (CSAT) Score
100 / 100
US Auto Parts has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
US Auto Parts Customer Service
3.9/5
US Auto Parts has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock US Auto Parts' overall Customer Service score rated by its users and customers.
About US Auto Parts's Customer Service
Address
17150 South Margay Avenue, Carson, CA
Website
http://www.usautoparts.net/
Consumer vs. Employees
US Auto Parts scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of US Auto Parts would recommend the brand to a friend. ENPS measures how likely US Auto Parts employees would recommend working at US Auto Parts to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
