50
NPS
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US Conec
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About US Conec's Brand
US Conec is a leader in providing passive components for high density optical interconnects.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
US Conec NPS
US Conec's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether US Conec's customers would recommend using the product based on a scale of -100 to 100.
US Conec Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
US Conec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
May 2024 50 | May 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
US Conec Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of US Conec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
US Conec Product Quality
3.7/5
US Conec has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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US Conec Product Information
US Conec’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.usconec.com/
- Company Size
- 51-200 Employees
US Conec Pricing
US Conec ROI & Value For Money
2.7/5
US Conec has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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US Conec Customer Satisfaction (CSAT)
US Conec Customer Satisfaction (CSAT) Score
100 / 100
US Conec has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
US Conec Customer Service
3/5
US Conec has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About US Conec's Customer Service
Address
1138 25th Street SE PO Box 2306, Hickory, NC 28603
Website
http://www.usconec.com/
Phone Number
18283227120
US Conec as an Employer
2.8/5
US Conec has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
US Conec scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of US Conec would recommend the brand to a friend. ENPS measures how likely US Conec employees would recommend working at US Conec to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
