-40
NPS
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US Department of Veterans Affairs
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About US Department of Veterans Affairs' Brand
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
US Department of Veterans Affairs NPS
US Department of Veterans Affairs's Net Promoter Score (NPS) is a -40 with 27% Promoters, 6% Passives, and 67% Detractors. Net Promoter Score tracks whether US Department of Veterans Affairs's customers would recommend using the product based on a scale of -100 to 100.
US Department of Veterans Affairs Overall NPS
| 27% | Promoters |
|---|---|
| 6% | Passives |
| 67% | Detractors |
US Department of Veterans Affairs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -42 | Jan 2024 | -42 |
Mar 2024 -45 | Mar 2024 | -45 |
Apr 2024 -35 | Apr 2024 | -35 |
May 2024 -32 | May 2024 | -32 |
Aug 2024 -36 | Aug 2024 | -36 |
Oct 2024 -38 | Oct 2024 | -38 |
Nov 2024 -36 | Nov 2024 | -36 |
Feb 2025 -39 | Feb 2025 | -39 |
Mar 2025 -41 | Mar 2025 | -41 |
Jun 2025 -43 | Jun 2025 | -43 |
Nov 2025 -43 | Nov 2025 | -43 |
Jan 2026 -39 | Jan 2026 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
US Department of Veterans Affairs NPS by Gender
Female customers rated US Department of Veterans Affairs's NPS 61 points higher than Male customers.
Male
-78
US Department of Veterans Affairs's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-17
US Department of Veterans Affairs's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
US Department of Veterans Affairs NPS by Ethnicity
US Department of Veterans Affairs's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black 28 | African American/Black | 28 |
US Department of Veterans Affairs NPS by Age
US Department of Veterans Affairs's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
US Department of Veterans Affairs NPS by Usage
US Department of Veterans Affairs's NPS was rated -42 points by customers who have used US Department of Veterans Affairs's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -42 | Over 10 Years | -42 |
US Department of Veterans Affairs Customer Reviews
Out of the 3 US Department of Veterans Affairs customer reviews 1 was positive and 2 were constructive. US Department of Veterans Affairs customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
US Department of Veterans Affairs Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of US Department of Veterans Affairs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
US Department of Veterans Affairs Customer Loyalty Score by Gender
Female customers rated US Department of Veterans Affairs's Customer Loyalty score 40% higher than Male customers.
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Male
60%
Yes
Female
100%
Yes
US Department of Veterans Affairs Customer Loyalty Score by Ethnicity
US Department of Veterans Affairs's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of US Department of Veterans Affairs.
87
out of 100
Caucasian
74
out of 100
African American/Black
US Department of Veterans Affairs Customer Loyalty Score by Age
US Department of Veterans Affairs's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of US Department of Veterans Affairs.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
56-60 100% | 56-60 | 100% |
66+ 70% | 66+ | 70% |
US Department of Veterans Affairs Customer Loyalty Score by Usage
US Department of Veterans Affairs's Customer Loyalty score was rated 78% by customers who have used US Department of Veterans Affairs's products/services for Over 10 Years.
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US Department of Veterans Affairs Customer Loyalty Score by Industry
US Department of Veterans Affairs's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
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US Department of Veterans Affairs Product Quality
2.5/5
US Department of Veterans Affairs has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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US Department of Veterans Affairs Product Information
US Department of Veterans Affairs’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated US Department of Veterans Affairs's product the highest.
- Website
- https://www.va.gov/
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into US Department of Veterans Affairs Product Quality
US Department of Veterans Affairs's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Male customers.
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Ranked US Department of Veterans Affairs Product Quality the Highest
Ranked US Department of Veterans Affairs Product Quality the Lowest
US Department of Veterans Affairs Product Quality Score by Gender
Female customers rated US Department of Veterans Affairs's Product Quality score 1.2 stars higher than Male customers.
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Male
1.5/5
Female
2.7/5
US Department of Veterans Affairs Product Quality Score by Ethnicity
US Department of Veterans Affairs's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of US Department of Veterans Affairs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.4 | African American/Black | 3.4 |
US Department of Veterans Affairs Product Quality Score by Age
US Department of Veterans Affairs's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of US Department of Veterans Affairs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
56-60 4.1 | 56-60 | 4.1 |
66+ 1.5 | 66+ | 1.5 |
US Department of Veterans Affairs Product Quality Score by Usage
US Department of Veterans Affairs's Product Quality score was rated 2.2 stars by customers who have used US Department of Veterans Affairs's products/services for Over 10 Years.
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US Department of Veterans Affairs Product Quality Score by Industry
US Department of Veterans Affairs's Product Quality score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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US Department of Veterans Affairs Pricing
US Department of Veterans Affairs ROI & Value For Money
2.3/5
US Department of Veterans Affairs has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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US Department of Veterans Affairs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into US Department of Veterans Affairs ROI
US Department of Veterans Affairs's ROI score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked US Department of Veterans Affairs ROI the Highest
Ranked US Department of Veterans Affairs ROI the Lowest
US Department of Veterans Affairs ROI Score by Gender
Female customers rated US Department of Veterans Affairs's ROI score 1.7 stars higher than Male customers.
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Male
1.5/5
Female
3.2/5
US Department of Veterans Affairs ROI Score by Ethnicity
US Department of Veterans Affairs's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of US Department of Veterans Affairs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.3 | African American/Black | 3.3 |
US Department of Veterans Affairs ROI Score by Age
US Department of Veterans Affairs's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of US Department of Veterans Affairs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
56-60 3 | 56-60 | 3 |
66+ 1.5 | 66+ | 1.5 |
US Department of Veterans Affairs ROI Score by Usage
US Department of Veterans Affairs's ROI score was rated 2.4 stars by customers who have used US Department of Veterans Affairs's products/services for Over 10 Years.
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US Department of Veterans Affairs ROI Score by Industry
US Department of Veterans Affairs's ROI score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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US Department of Veterans Affairs Customer Satisfaction (CSAT)
US Department of Veterans Affairs Customer Satisfaction (CSAT) Score
50 / 100
US Department of Veterans Affairs has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
18%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into US Department of Veterans Affairs Customer Satisfaction
US Department of Veterans Affairs's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked US Department of Veterans Affairs Customer Satisfaction the Highest
Ranked US Department of Veterans Affairs Customer Satisfaction the Lowest
US Department of Veterans Affairs Customer Satisfaction Score by Gender
Female customers rated US Department of Veterans Affairs's Customer Satisfaction score 37 points higher than Male customers.
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13 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
US Department of Veterans Affairs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
US Department of Veterans Affairs' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
43%
Very Dissatisfied
43%
CSAT according to African American/Black
US Department of Veterans Affairs' Customer Satisfaction (CSAT) score was rated 71% according to African American/Black users and customers.
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71 / 100
Very Satisfied
42%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
US Department of Veterans Affairs Customer Satisfaction Score by Age
US Department of Veterans Affairs's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 56-60 | 67% |
US Department of Veterans Affairs Customer Satisfaction Score by Usage
US Department of Veterans Affairs's Customer Satisfaction score was rated 36 points by customers who have used US Department of Veterans Affairs's products/services for Over 10 Years.
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US Department of Veterans Affairs Customer Satisfaction Score by Industry
US Department of Veterans Affairs's Customer Satisfaction score was rated 34 points by Healthcare, Hospitals and Medicine industry customers.
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"title": "US Department of Veterans Affairs Customer Satisfaction Score by Industry",
"text": "US Department of Veterans Affairs's Customer Satisfaction score was rated 34 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "US Department of Veterans Affairs's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
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}US Department of Veterans Affairs Customer Service
2.2/5
US Department of Veterans Affairs has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About US Department of Veterans Affairs's Customer Service
Website
https://www.va.gov/
Quick Insights into US Department of Veterans Affairs Customer Service
US Department of Veterans Affairs's Customer Service score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked US Department of Veterans Affairs Customer Service the Highest
Ranked US Department of Veterans Affairs Customer Service the Lowest
US Department of Veterans Affairs Customer Service Score by Gender
Female customers rated US Department of Veterans Affairs's Customer Service score 1.1 stars higher than Male customers.
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Male
1.5/5
Female
2.6/5
US Department of Veterans Affairs Customer Service Score by Ethnicity
US Department of Veterans Affairs's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of US Department of Veterans Affairs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.4 | African American/Black | 3.4 |
US Department of Veterans Affairs Customer Service Score by Age
US Department of Veterans Affairs's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of US Department of Veterans Affairs.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
56-60 3.2 | 56-60 | 3.2 |
66+ 1.5 | 66+ | 1.5 |
US Department of Veterans Affairs Customer Service Score by Usage
US Department of Veterans Affairs's Customer Service score was rated 2.1 stars by customers who have used US Department of Veterans Affairs's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
US Department of Veterans Affairs Customer Service Score by Industry
US Department of Veterans Affairs's Customer Service score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
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US Department of Veterans Affairs as an Employer
2.9/5
US Department of Veterans Affairs has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of US Department of Veterans Affairs
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
US Department of Veterans Affairs scored a -40 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of US Department of Veterans Affairs would recommend the brand to a friend. ENPS measures how likely US Department of Veterans Affairs employees would recommend working at US Department of Veterans Affairs to a friend.
Net Promoter Score
-40
NPS Score
| 27% | Promoters |
|---|---|
| 6% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 36% | Promoters |
|---|---|
| 22% | Passive |
| 42% | Detractors |
