0
NPS
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U.S. Dermatology Partners
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About U.S. Dermatology Partners' Brand
As one of the largest physician-owned dermatology practices in the country, U.S. Dermatology Partners patients not only have access to general medical, surgical, and cosmetic skin treatment through its coordinated care network, but also benefit from the practice’s strong dermatology subspecialty thought leaders and medical advisory board. To be the best partners to its patients, U.S. Dermatology Partners is fervently focused on providing the highest level of patient-first care, and its team, therefore, includes recognized national leaders in areas such as clinical research, psoriasis, and Mohs Surgery. To learn more, visit usdermatologypartners.com.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
U.S. Dermatology Partners NPS
U.S. Dermatology Partners's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether U.S. Dermatology Partners's customers would recommend using the product based on a scale of -100 to 100.
U.S. Dermatology Partners Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
U.S. Dermatology Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Dermatology Partners Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of U.S. Dermatology Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
U.S. Dermatology Partners Product Quality
3.2/5
U.S. Dermatology Partners has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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U.S. Dermatology Partners Product Information
U.S. Dermatology Partners’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
U.S. Dermatology Partners Pricing
U.S. Dermatology Partners ROI & Value For Money
3.7/5
U.S. Dermatology Partners has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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U.S. Dermatology Partners Customer Satisfaction (CSAT)
U.S. Dermatology Partners Customer Satisfaction (CSAT) Score
50 / 100
U.S. Dermatology Partners has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
U.S. Dermatology Partners Customer Service
3.7/5
U.S. Dermatology Partners has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About U.S. Dermatology Partners's Customer Service
Address
5310 Harvest Hill Road Suite 290, Dallas, TX 75230
Website
https://www.usdermatologypartners.com/
Phone Number
214-420-0650
U.S. Dermatology Partners's Social Links
U.S. Dermatology Partners as an Employer
4.6/5
U.S. Dermatology Partners has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of U.S. Dermatology Partners
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
U.S. Dermatology Partners scored a 0 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Dermatology Partners would recommend the brand to a friend. ENPS measures how likely U.S. Dermatology Partners employees would recommend working at U.S. Dermatology Partners to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 53% | Promoters |
|---|---|
| 26% | Passive |
| 21% | Detractors |
