50
NPS
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US Ecology
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About US Ecology's Brand
US Ecology, Inc. is a leading North American provider of environmental services to commercial and government entities. The Company addresses the complex waste management needs of its customers, offering treatment, disposal and recycling of hazardous and radioactive waste, as well as a wide range of complementary field and industrial services.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
US Ecology NPS
US Ecology's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether US Ecology's customers would recommend using the product based on a scale of -100 to 100.
US Ecology Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
US Ecology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Nov 2023 33 | Nov 2023 | 33 |
Nov 2024 50 | Nov 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
US Ecology Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of US Ecology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
US Ecology Product Quality
3.7/5
US Ecology has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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US Ecology Product Information
US Ecology’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.usecology.com/
- Company Size
- 1,001-5,000 Employees
Industry
Environmental Services
US Ecology Pricing
US Ecology ROI & Value For Money
3.9/5
US Ecology has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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US Ecology Customer Satisfaction (CSAT)
US Ecology Customer Satisfaction (CSAT) Score
67 / 100
US Ecology has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
US Ecology Customer Service
4/5
US Ecology has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About US Ecology's Customer Service
Address
251 E Front St, Suite 400, Boise, ID
Website
http://www.usecology.com/
Phone Number
2083317900
US Ecology's Social Links
US Ecology as an Employer
3.4/5
US Ecology has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
US Ecology scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of US Ecology would recommend the brand to a friend. ENPS measures how likely US Ecology employees would recommend working at US Ecology to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
