-66
NPS
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Brand Page
US HealthVest
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About US HealthVest's Brand
US HealthVest is a behavioral healthcare firm that helps the development of psychiatric hospitals.
Brand at a Glance
42%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
US HealthVest NPS
US HealthVest's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether US HealthVest's customers would recommend using the product based on a scale of -100 to 100.
US HealthVest Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
US HealthVest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Jan 2025 -60 | Jan 2025 | -60 |
Aug 2025 -67 | Aug 2025 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
US HealthVest Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of US HealthVest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
US HealthVest Product Quality
1.8/5
US HealthVest has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock US HealthVest's overall Product Quality score rated by its users and customers.
US HealthVest Product Information
US HealthVest’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://www.ushealthvest.com
- Company Size
- 1-10 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
US HealthVest Pricing
US HealthVest ROI & Value For Money
1.8/5
US HealthVest has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock US HealthVest's overall ROI score rated by its users and customers.
US HealthVest Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
US HealthVest Customer Service
1.8/5
US HealthVest has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock US HealthVest's overall Customer Service score rated by its users and customers.
About US HealthVest's Customer Service
Address
Fort Worth, York, NY
Website
http://www.ushealthvest.com
Phone Number
908-397-7045
US HealthVest as an Employer
2.2/5
US HealthVest has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
US HealthVest scored a -66 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of US HealthVest would recommend the brand to a friend. ENPS measures how likely US HealthVest employees would recommend working at US HealthVest to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
