-42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
US HealthVest
Marketing or Exec? Claim Your Free Account
About US HealthVest's Brand
US HealthVest is a behavioral healthcare firm that helps the development of psychiatric hospitals.
Brand at a Glance
49%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
US HealthVest NPS
US HealthVest's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether US HealthVest's customers would recommend using the product based on a scale of -100 to 100.
US HealthVest Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
US HealthVest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Jan 2025 -60 | Jan 2025 | -60 |
Aug 2025 -67 | Aug 2025 | -67 |
Mar 2026 -43 | Mar 2026 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
US HealthVest NPS by Ethnicity
US HealthVest's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
US HealthVest Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of US HealthVest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
US HealthVest Customer Loyalty Score by Ethnicity
US HealthVest's Customer Loyalty score was rated 28% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of US HealthVest.
28
out of 100
Caucasian
US HealthVest Product Quality
2.1/5
US HealthVest has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock US HealthVest's overall Product Quality score rated by its users and customers.
US HealthVest Product Information
US HealthVest’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.ushealthvest.com
- Company Size
- 1-10 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Quick Insights into US HealthVest Product Quality
US HealthVest's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked US HealthVest's Product Quality.
Ranked US HealthVest Product Quality the Highest
US HealthVest Product Quality Score by Ethnicity
US HealthVest's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of US HealthVest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
US HealthVest Pricing
US HealthVest ROI & Value For Money
2.1/5
US HealthVest has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock US HealthVest's overall ROI score rated by its users and customers.
Quick Insights into US HealthVest ROI
US HealthVest's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked US HealthVest's ROI score.
Ranked US HealthVest ROI the Highest
US HealthVest ROI Score by Ethnicity
US HealthVest's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of US HealthVest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
US HealthVest Customer Satisfaction (CSAT)
US HealthVest Customer Satisfaction (CSAT) Score
14 / 100
US HealthVest has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into US HealthVest Customer Satisfaction
US HealthVest's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked US HealthVest's Customer Satisfaction.
Ranked US HealthVest Customer Satisfaction the Highest
US HealthVest Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
US HealthVest's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of US HealthVest.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
US HealthVest Customer Service
2.1/5
US HealthVest has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock US HealthVest's overall Customer Service score rated by its users and customers.
About US HealthVest's Customer Service
Address
Fort Worth, York, NY
Website
http://www.ushealthvest.com
Phone Number
908-397-7045
Quick Insights into US HealthVest Customer Service
US HealthVest's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked US HealthVest's Customer Service score.
Ranked US HealthVest Customer Service the Highest
US HealthVest Customer Service Score by Ethnicity
US HealthVest's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of US HealthVest.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
US HealthVest as an Employer
2.2/5
US HealthVest has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
US HealthVest scored a -42 for Net Promoter Score and a -73 for Employee Net Promoter Score. NPS gauges how likely a customer of US HealthVest would recommend the brand to a friend. ENPS measures how likely US HealthVest employees would recommend working at US HealthVest to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-73
eNPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
