25
NPS
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US Synthetic
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About US Synthetic's Brand
US Synthetic makes long-lasting diamond inserts for applications in down-hole drilling tools.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
US Synthetic NPS
US Synthetic's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether US Synthetic's customers would recommend using the product based on a scale of -100 to 100.
US Synthetic Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
US Synthetic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
May 2024 33 | May 2024 | 33 |
Jul 2025 25 | Jul 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
US Synthetic Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of US Synthetic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
US Synthetic Product Quality
5/5
US Synthetic has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock US Synthetic's overall Product Quality score rated by its users and customers.
US Synthetic Product Information
US Synthetic’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ussynthetic.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
US Synthetic Pricing
US Synthetic ROI & Value For Money
5/5
US Synthetic has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock US Synthetic's overall ROI score rated by its users and customers.
US Synthetic Customer Satisfaction (CSAT)
US Synthetic Customer Satisfaction (CSAT) Score
100 / 100
US Synthetic has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
US Synthetic Customer Service
5/5
US Synthetic has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About US Synthetic's Customer Service
Address
1260 South 1600 West, Orem, UT 84058
Website
http://www.ussynthetic.com/
Phone Number
(801)235-9001
US Synthetic as an Employer
4.1/5
US Synthetic has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
US Synthetic scored a 25 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of US Synthetic would recommend the brand to a friend. ENPS measures how likely US Synthetic employees would recommend working at US Synthetic to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
