-100
NPS
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Brand Page
USAFE
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About USAFE's Brand
United States Atomic Fusion Energy
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
USAFE NPS
USAFE's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether USAFE's customers would recommend using the product based on a scale of -100 to 100.
USAFE Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
USAFE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USAFE Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of USAFE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
USAFE Product Quality
4/5
USAFE has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock USAFE's overall Product Quality score rated by its users and customers.
USAFE Product Information
USAFE’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Energy
USAFE Pricing
USAFE ROI & Value For Money
3/5
USAFE has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock USAFE's overall ROI score rated by its users and customers.
USAFE Customer Satisfaction (CSAT)
USAFE Customer Satisfaction (CSAT) Score
100 / 100
USAFE has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USAFE Customer Service
3/5
USAFE has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock USAFE's overall Customer Service score rated by its users and customers.
About USAFE's Customer Service
Address
493 37th St. N.E., Rochester, MN 55906
Website
http://unitedstatesatomicfusionenergy.com
Phone Number
507-279-4103
USAFE as an Employer
Consumer vs. Employees
USAFE scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of USAFE would recommend the brand to a friend. ENPS measures how likely USAFE employees would recommend working at USAFE to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
