24
NPS
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USG
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About USG's Brand
USG through its subsidies produces and distributes gypsum wallboard and a vast array of related products for the construction industry.
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
USG NPS
USG's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether USG's customers would recommend using the product based on a scale of -100 to 100.
USG Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
USG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 40 | Jan 2022 | 40 |
Apr 2022 49 | Apr 2022 | 49 |
Jun 2022 57 | Jun 2022 | 57 |
Jul 2022 63 | Jul 2022 | 63 |
Sep 2022 70 | Sep 2022 | 70 |
Dec 2022 54 | Dec 2022 | 54 |
Feb 2023 59 | Feb 2023 | 59 |
Mar 2023 46 | Mar 2023 | 46 |
Jun 2023 36 | Jun 2023 | 36 |
Dec 2023 27 | Dec 2023 | 27 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 22 | Apr 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USG NPS by Gender
USG's NPS was rated 67 by Male customers on Comparably.
Male
67
USG's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
USG's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
USG Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of USG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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USG Customer Loyalty Score by Gender
USG's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
USG Product Quality
3.7/5
USG has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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USG Product Information
USG’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.usg.com
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Tech
Quick Insights into USG Product Quality
USG's Product Quality score was rated highest by Male customers.
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Ranked USG Product Quality the Highest
USG Product Quality Score by Gender
USG's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of USG.
Male
5/5
Female
N/A
USG Pricing
USG ROI & Value For Money
3.5/5
USG has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into USG ROI
USG's ROI score was rated highest by Male customers.
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Ranked USG ROI the Highest
USG ROI Score by Gender
USG's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
USG Customer Satisfaction (CSAT)
USG Customer Satisfaction (CSAT) Score
63 / 100
USG has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USG Customer Service
3.5/5
USG has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About USG's Customer Service
Address
Chicago, IL
Website
www.usg.com
Quick Insights into USG Customer Service
USG's Customer Service score was rated highest by Male customers.
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Ranked USG Customer Service the Highest
USG Customer Service Score by Gender
USG's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of USG.
Male
4.3/5
Female
N/A
USG as an Employer
3.9/5
USG has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
USG scored a 24 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of USG would recommend the brand to a friend. ENPS measures how likely USG employees would recommend working at USG to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
