-80
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
uShip
Marketing or Exec? Claim Your Free Account
About uShip's Brand
uShip.com is the world’s largest and most trusted transportation marketplace primarily serving the freight, household goods and vehicle shipping markets.
Brand at a Glance
69%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
uShip NPS
uShip's Net Promoter Score (NPS) is a -80 with 10% Promoters, 0% Passives, and 90% Detractors. Net Promoter Score tracks whether uShip's customers would recommend using the product based on a scale of -100 to 100.
uShip Overall NPS
| 10% | Promoters |
|---|---|
| 0% | Passives |
| 90% | Detractors |
uShip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -50 | Jun 2022 | -50 |
Jul 2022 -60 | Jul 2022 | -60 |
Apr 2023 -67 | Apr 2023 | -67 |
Oct 2023 -71 | Oct 2023 | -71 |
Jan 2024 -75 | Jan 2024 | -75 |
Jun 2024 -77 | Jun 2024 | -77 |
Oct 2024 -80 | Oct 2024 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
uShip NPS by Gender
uShip's NPS was rated -100 by Male customers on Comparably.
Male
-100
uShip's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
uShip's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
uShip Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of uShip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
uShip Customer Loyalty Score by Gender
uShip's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of uShip.
Male
64%
Yes
Female
N/A
Yes
uShip Product Quality
2/5
uShip has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock uShip's overall Product Quality score rated by its users and customers.
uShip Product Information
uShip’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.uship.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into uShip Product Quality
uShip's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked uShip's Product Quality.
Ranked uShip Product Quality the Highest
uShip Product Quality Score by Gender
uShip's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of uShip.
Male
1.5/5
Female
N/A
uShip Pricing
uShip ROI & Value For Money
1.7/5
uShip has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock uShip's overall ROI score rated by its users and customers.
Quick Insights into uShip ROI
uShip's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked uShip's ROI score.
Ranked uShip ROI the Highest
uShip ROI Score by Gender
uShip's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of uShip.
Male
1.5/5
Female
N/A
uShip Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
uShip Customer Service
1.8/5
uShip has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock uShip's overall Customer Service score rated by its users and customers.
About uShip's Customer Service
Address
708 Congress Ave, Austin, TX 78701
Website
http://www.uship.com
Phone Number
800-698-7447
uShip's Social Links
Quick Insights into uShip Customer Service
uShip's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked uShip's Customer Service score.
Ranked uShip Customer Service the Highest
uShip Customer Service Score by Gender
uShip's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of uShip.
Male
1.5/5
Female
N/A
Consumer vs. Employees
uShip scored a -80 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of uShip would recommend the brand to a friend. ENPS measures how likely uShip employees would recommend working at uShip to a friend.
Net Promoter Score
-80
NPS Score
| 10% | Promoters |
|---|---|
| 0% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 64% | Promoters |
|---|---|
| 28% | Passive |
| 8% | Detractors |
