-8
NPS
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USIC
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About USIC's Brand
USIC Locating Services, Inc., a subsidiary of United States Infrastructure Corporation, is America's leading provider of underground
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
USIC NPS
USIC's Net Promoter Score (NPS) is a -8 with 40% Promoters, 12% Passives, and 48% Detractors. Net Promoter Score tracks whether USIC's customers would recommend using the product based on a scale of -100 to 100.
USIC Overall NPS
| 40% | Promoters |
|---|---|
| 12% | Passives |
| 48% | Detractors |
USIC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -6 | Oct 2023 | -6 |
Dec 2023 -6 | Dec 2023 | -6 |
Jan 2024 -8 | Jan 2024 | -8 |
Feb 2024 -4 | Feb 2024 | -4 |
Mar 2024 -8 | Mar 2024 | -8 |
Jul 2024 -7 | Jul 2024 | -7 |
Sep 2024 -7 | Sep 2024 | -7 |
Dec 2024 -9 | Dec 2024 | -9 |
Jan 2025 -7 | Jan 2025 | -7 |
Mar 2025 -9 | Mar 2025 | -9 |
Jun 2025 -12 | Jun 2025 | -12 |
Jan 2026 -8 | Jan 2026 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USIC NPS by Gender
Female customers rated USIC's NPS 28 points higher than Male customers.
Male
-53
USIC's NPS was rated -53 by Male customers on Comparably.
20%
Promoters
7%
Passives
73%
Detractors
Female
-25
USIC's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
USIC NPS by Ethnicity
USIC's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Other -100 | Other | -100 |
USIC NPS by Age
USIC's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
USIC NPS by Usage
USIC's NPS was rated the highest by customers who have used USIC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -42 | Over 10 Years | -42 |
USIC Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of USIC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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USIC Customer Loyalty Score by Gender
Male customers rated USIC's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
USIC Customer Loyalty Score by Ethnicity
USIC's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of USIC.
67
out of 100
Caucasian
40
out of 100
Other
USIC Customer Loyalty Score by Age
USIC's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of USIC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
41-45 70% | 41-45 | 70% |
USIC Customer Loyalty Score by Usage
USIC's Customer Loyalty score was rated the highest by customers who have used USIC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
USIC Customer Loyalty Score by Industry
USIC's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Utilities industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
USIC Product Quality
3/5
USIC has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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USIC Product Information
USIC’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated USIC's product the highest. Reviewers from the Utilities industry rated USIC the lowest at 1.5.
- Website
- http://www.usicinc.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Quick Insights into USIC Product Quality
USIC's Product Quality score was rated highest by customers who have used USIC's products/services for 1 to 2 Years, and rated lowest by customers from the Utilities industry.
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Ranked USIC Product Quality the Highest
Ranked USIC Product Quality the Lowest
USIC Product Quality Score by Gender
Female customers rated USIC's Product Quality score 0.5 stars higher than Male customers.
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Male
2.2/5
Female
2.7/5
USIC Product Quality Score by Ethnicity
USIC's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of USIC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.5 | Other | 1.5 |
USIC Product Quality Score by Age
USIC's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of USIC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 2.6 | 41-45 | 2.6 |
USIC Product Quality Score by Usage
USIC's Product Quality score was rated the highest by customers who have used USIC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
USIC Product Quality Score by Industry
USIC's Product Quality score was rated the highest by Construction industry customers, and the lowest by Utilities industry customers.
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USIC Pricing
USIC ROI & Value For Money
3.1/5
USIC has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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USIC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Utilities industry think that they had the lowest ROI from USIC.
Quick Insights into USIC ROI
USIC's ROI score was rated highest by customers who have used USIC's products/services for 1 to 2 Years, and rated lowest by customers from the Utilities industry.
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Ranked USIC ROI the Highest
Ranked USIC ROI the Lowest
USIC ROI Score by Gender
Female customers rated USIC's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of USIC.
Male
2.1/5
Female
2.7/5
USIC ROI Score by Ethnicity
USIC's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of USIC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 1.5 | Other | 1.5 |
USIC ROI Score by Age
USIC's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of USIC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 2.6 | 41-45 | 2.6 |
USIC ROI Score by Usage
USIC's ROI score was rated the highest by customers who have used USIC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
USIC ROI Score by Industry
USIC's ROI score was rated the highest by Construction industry customers, and the lowest by Utilities industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
USIC Customer Satisfaction (CSAT)
USIC Customer Satisfaction (CSAT) Score
44 / 100
USIC has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
23%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
9%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into USIC Customer Satisfaction
USIC's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers from the Utilities industry.
Sign Up to unlock insights into how customers have ranked USIC's Customer Satisfaction.
Ranked USIC Customer Satisfaction the Highest
Ranked USIC Customer Satisfaction the Lowest
USIC Customer Satisfaction Score by Gender
Female customers rated USIC's Customer Satisfaction score 44 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of USIC.
23 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 31% | |
Dissatisfied | 15% | |
Very Dissatisfied | 31% |
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
USIC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
USIC's Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of USIC.
45 / 100
Very Satisfied
9%
Satisfied
36%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
36%
USIC Customer Satisfaction Score by Age
USIC's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of USIC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 17% | |||||||||||||||
| 41-45 | 40% |
USIC Customer Satisfaction Score by Usage
USIC's Customer Satisfaction score was rated the highest by customers who have used USIC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
USIC Customer Satisfaction Score by Industry
USIC's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Utilities industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "USIC Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "USIC's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Utilities",
"groupId": 568,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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]
}USIC Customer Service
3.2/5
USIC has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock USIC's overall Customer Service score rated by its users and customers.
About USIC's Customer Service
Address
Indianapolis, IN 46240
Website
http://www.usicinc.com
Quick Insights into USIC Customer Service
USIC's Customer Service score was rated highest by customers who have used USIC's products/services for 1 to 2 Years, and rated lowest by customers from the Utilities industry.
Sign Up to unlock insights into how customers have ranked USIC's Customer Service score.
Ranked USIC Customer Service the Highest
Ranked USIC Customer Service the Lowest
USIC Customer Service Score by Gender
Female customers rated USIC's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of USIC.
Male
1.9/5
Female
2.7/5
USIC Customer Service Score by Ethnicity
USIC's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of USIC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
USIC Customer Service Score by Age
USIC's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of USIC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 2.6 | 41-45 | 2.6 |
USIC Customer Service Score by Usage
USIC's Customer Service score was rated the highest by customers who have used USIC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
USIC Customer Service Score by Industry
USIC's Customer Service score was rated the highest by Construction industry customers, and the lowest by Utilities industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
USIC as an Employer
2.4/5
USIC has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
USIC scored a -8 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of USIC would recommend the brand to a friend. ENPS measures how likely USIC employees would recommend working at USIC to a friend.
Net Promoter Score
-8
NPS Score
| 40% | Promoters |
|---|---|
| 12% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 28% | Promoters |
|---|---|
| 19% | Passive |
| 53% | Detractors |
