-100
NPS
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USM BUSINESS SYSTEMS, INC.
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About USM BUSINESS SYSTEMS, INC. Brand
"USM is a provider of enterprise solutions and data management, SMAC services, devops and IT staffing solutions."
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
USM BUSINESS SYSTEMS, INC. NPS
USM BUSINESS SYSTEMS, INC.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether USM BUSINESS SYSTEMS, INC.'s customers would recommend using the product based on a scale of -100 to 100.
USM BUSINESS SYSTEMS, INC. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
USM BUSINESS SYSTEMS, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
May 2024 -100 | May 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USM BUSINESS SYSTEMS, INC. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of USM BUSINESS SYSTEMS, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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USM BUSINESS SYSTEMS, INC. Product Quality
1.5/5
USM BUSINESS SYSTEMS, INC. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock USM BUSINESS SYSTEMS, INC. overall Product Quality score rated by its users and customers.
USM BUSINESS SYSTEMS, INC. Product Information
USM BUSINESS SYSTEMS, INC.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://USMSystems.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
USM BUSINESS SYSTEMS, INC. Pricing
USM BUSINESS SYSTEMS, INC. ROI & Value For Money
1.5/5
USM BUSINESS SYSTEMS, INC. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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USM BUSINESS SYSTEMS, INC. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USM BUSINESS SYSTEMS, INC. Customer Service
1.5/5
USM BUSINESS SYSTEMS, INC. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About USM BUSINESS SYSTEMS, INC.'s Customer Service
Address
Chantilly, VA 20151
Website
http://USMSystems.com
USM BUSINESS SYSTEMS, INC. as an Employer
3.0/5
USM BUSINESS SYSTEMS, INC. has a 3.0/5 stars for its overall company culture rated by their employees
top
15%
CEO of USM BUSINESS SYSTEMS, INC.
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
USM BUSINESS SYSTEMS, INC. scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of USM BUSINESS SYSTEMS, INC. would recommend the brand to a friend. ENPS measures how likely USM BUSINESS SYSTEMS, INC. employees would recommend working at USM BUSINESS SYSTEMS, INC. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
