-45
NPS
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Brand Page
USMD
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About USMD's Brand
USMD Holdings develops, operates and manages entities that deliver diagnostic, therapeutic and hospital-based health care to patients.
Brand at a Glance
54%
Customer Loyalty
2.1/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
USMD NPS
USMD's Net Promoter Score (NPS) is a -45 with 22% Promoters, 11% Passives, and 67% Detractors. Net Promoter Score tracks whether USMD's customers would recommend using the product based on a scale of -100 to 100.
USMD Overall NPS
| 22% | Promoters |
|---|---|
| 11% | Passives |
| 67% | Detractors |
USMD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Dec 2021 -50 | Dec 2021 | -50 |
Apr 2022 -66 | Apr 2022 | -66 |
Jul 2022 -75 | Jul 2022 | -75 |
Mar 2023 -80 | Mar 2023 | -80 |
Apr 2023 -51 | Apr 2023 | -51 |
May 2023 -57 | May 2023 | -57 |
Aug 2023 -37 | Aug 2023 | -37 |
Dec 2023 -44 | Dec 2023 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USMD Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of USMD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
USMD Product Quality
2.1/5
USMD has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock USMD's overall Product Quality score rated by its users and customers.
USMD Product Information
USMD’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.usmdinc.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
USMD Pricing
USMD ROI & Value For Money
2.4/5
USMD has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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USMD Customer Satisfaction (CSAT)
USMD Customer Satisfaction (CSAT) Score
33 / 100
USMD has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USMD Customer Service
2.2/5
USMD has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About USMD's Customer Service
Address
6333 North State Highway 161, Suite 200, Irving, TX
Website
http://www.usmdinc.com
Phone Number
2144934000
USMD as an Employer
2.9/5
USMD has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
USMD scored a -45 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of USMD would recommend the brand to a friend. ENPS measures how likely USMD employees would recommend working at USMD to a friend.
Net Promoter Score
-45
NPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
