14
NPS
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Brand Page
UST Global
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About UST Global's Brand
Information Technology Services and Solutions Provider.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
UST Global CMO
UST Global NPS
UST Global's Net Promoter Score (NPS) is a 14 with 46% Promoters, 22% Passives, and 32% Detractors. Net Promoter Score tracks whether UST Global's customers would recommend using the product based on a scale of -100 to 100.
UST Global Overall NPS
| 46% | Promoters |
|---|---|
| 22% | Passives |
| 32% | Detractors |
UST Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 17 | Nov 2023 | 17 |
Dec 2023 15 | Dec 2023 | 15 |
Jan 2024 15 | Jan 2024 | 15 |
Feb 2024 14 | Feb 2024 | 14 |
Apr 2024 14 | Apr 2024 | 14 |
Jun 2024 11 | Jun 2024 | 11 |
Jul 2024 12 | Jul 2024 | 12 |
Oct 2024 10 | Oct 2024 | 10 |
Nov 2024 12 | Nov 2024 | 12 |
Mar 2025 14 | Mar 2025 | 14 |
Sep 2025 13 | Sep 2025 | 13 |
Nov 2025 14 | Nov 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UST Global NPS by Gender
UST Global's NPS was rated 54 by Male customers on Comparably.
Male
54
UST Global's NPS was rated 54 by Male customers on Comparably.
69%
Promoters
16%
Passives
15%
Detractors
Female
N/A
UST Global's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
UST Global NPS by Ethnicity
UST Global's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
UST Global NPS by Age
UST Global's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
UST Global NPS by Usage
UST Global's NPS was rated the highest by customers who have used UST Global's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Over 10 Years 67 | Over 10 Years | 67 |
UST Global Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of UST Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UST Global Customer Loyalty Score by Gender
UST Global's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of UST Global.
Male
100%
Yes
Female
N/A
Yes
UST Global Customer Loyalty Score by Ethnicity
UST Global's Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UST Global.
100
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
UST Global Customer Loyalty Score by Age
UST Global's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UST Global.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
56-60 100% | 56-60 | 100% |
UST Global Customer Loyalty Score by Usage
UST Global's Customer Loyalty score was rated 100% by customers who have used UST Global's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UST Global Customer Loyalty Score by Industry
UST Global's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
UST Global Product Quality
4.2/5
UST Global has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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UST Global Product Information
UST Global’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated UST Global's product the highest.
- Website
- http://www.ust-global.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
SaaS
Quick Insights into UST Global Product Quality
UST Global's Product Quality score was rated highest by customers who have used UST Global's products/services for Over 10 Years, and rated lowest by Caucasian customers.
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Ranked UST Global Product Quality the Highest
Ranked UST Global Product Quality the Lowest
UST Global Product Quality Score by Gender
UST Global's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of UST Global.
Male
4.5/5
Female
N/A
UST Global Product Quality Score by Ethnicity
UST Global's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UST Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
UST Global Product Quality Score by Age
UST Global's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UST Global.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4.3 | 46-50 | 4.3 |
56-60 4.6 | 56-60 | 4.6 |
UST Global Product Quality Score by Usage
UST Global's Product Quality score was rated the highest by customers who have used UST Global's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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UST Global Product Quality Score by Industry
UST Global's Product Quality score was rated 4.4 stars by Tech industry customers.
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UST Global Pricing
UST Global ROI & Value For Money
4/5
UST Global has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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UST Global Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into UST Global ROI
UST Global's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 41-45.
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Ranked UST Global ROI the Highest
Ranked UST Global ROI the Lowest
UST Global ROI Score by Gender
UST Global's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of UST Global.
Male
4.5/5
Female
N/A
UST Global ROI Score by Ethnicity
UST Global's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UST Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
UST Global ROI Score by Age
UST Global's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UST Global.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 4 | 41-45 | 4 |
46-50 4.3 | 46-50 | 4.3 |
56-60 4.5 | 56-60 | 4.5 |
UST Global ROI Score by Usage
UST Global's ROI score was rated the highest by customers who have used UST Global's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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UST Global ROI Score by Industry
UST Global's ROI score was rated 4.3 stars by Tech industry customers.
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UST Global Customer Satisfaction (CSAT)
UST Global Customer Satisfaction (CSAT) Score
87 / 100
UST Global has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
53%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
2%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UST Global Customer Satisfaction
UST Global's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked UST Global's Customer Satisfaction.
Ranked UST Global Customer Satisfaction the Highest
Ranked UST Global Customer Satisfaction the Lowest
UST Global Customer Satisfaction Score by Gender
UST Global's Customer Satisfaction score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UST Global.
82 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 9% |
UST Global Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UST Global's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UST Global.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to African American/Black
UST Global's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
UST Global's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UST Global.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
UST Global Customer Satisfaction Score by Age
UST Global's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of UST Global.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 56-60 | 75% |
UST Global Customer Satisfaction Score by Usage
UST Global's Customer Satisfaction score was rated the highest by customers who have used UST Global's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
UST Global Customer Satisfaction Score by Industry
UST Global's Customer Satisfaction score was rated 78 points by Tech industry customers.
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"title": "UST Global Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 78,
"stars": 0,
"csatScore": 78,
"text": "UST Global's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 78
}
]
}UST Global Customer Service
4.1/5
UST Global has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock UST Global's overall Customer Service score rated by its users and customers.
About UST Global's Customer Service
Address
20 Enterprise, 4th Floor, Aliso Viejo, CA 92656
Website
http://www.ust-global.com/
Phone Number
949-716-8757
Quick Insights into UST Global Customer Service
UST Global's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked UST Global's Customer Service score.
Ranked UST Global Customer Service the Highest
Ranked UST Global Customer Service the Lowest
UST Global Customer Service Score by Gender
UST Global's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UST Global.
Male
4.5/5
Female
N/A
UST Global Customer Service Score by Ethnicity
UST Global's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UST Global.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
UST Global Customer Service Score by Age
UST Global's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UST Global.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.5 | 46-50 | 4.5 |
56-60 4.5 | 56-60 | 4.5 |
UST Global Customer Service Score by Usage
UST Global's Customer Service score was rated the highest by customers who have used UST Global's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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UST Global Customer Service Score by Industry
UST Global's Customer Service score was rated 4.3 stars by Tech industry customers.
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UST Global as an Employer
4.1/5
UST Global has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
UST Global scored a 14 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of UST Global would recommend the brand to a friend. ENPS measures how likely UST Global employees would recommend working at UST Global to a friend.
Net Promoter Score
14
NPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
