100
NPS
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UTi Worldwide
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About UTi Worldwide's Brand
UTi Worldwide is an industry-leading, non-asset-based supply chain management company that delivers competitive advantage.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
UTi Worldwide NPS
UTi Worldwide's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether UTi Worldwide's customers would recommend using the product based on a scale of -100 to 100.
UTi Worldwide Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
UTi Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UTi Worldwide Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of UTi Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UTi Worldwide Product Quality
3.4/5
UTi Worldwide has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock UTi Worldwide's overall Product Quality score rated by its users and customers.
UTi Worldwide Product Information
UTi Worldwide’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.go2uti.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Productivity
Travel
UTi Worldwide Pricing
UTi Worldwide ROI & Value For Money
3.4/5
UTi Worldwide has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock UTi Worldwide's overall ROI score rated by its users and customers.
UTi Worldwide Customer Satisfaction (CSAT)
UTi Worldwide Customer Satisfaction (CSAT) Score
50 / 100
UTi Worldwide has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UTi Worldwide Customer Service
3.4/5
UTi Worldwide has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock UTi Worldwide's overall Customer Service score rated by its users and customers.
About UTi Worldwide's Customer Service
Address
100 Oceangate, Suite 1500, Long Beach, CA
Website
http://www.go2uti.com/
Phone Number
(562)552-9400
UTi Worldwide as an Employer
3.5/5
UTi Worldwide has a 3.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
UTi Worldwide scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of UTi Worldwide would recommend the brand to a friend. ENPS measures how likely UTi Worldwide employees would recommend working at UTi Worldwide to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
