-50
NPS
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UtiliQuest
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About UtiliQuest's Brand
UtiliQuest leading provider of damage prevention and infrastructure related services to telecommunications, gas, and electric companies.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
UtiliQuest NPS
UtiliQuest's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether UtiliQuest's customers would recommend using the product based on a scale of -100 to 100.
UtiliQuest Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
UtiliQuest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
May 2023 -100 | May 2023 | -100 |
May 2024 -33 | May 2024 | -33 |
Jun 2024 -50 | Jun 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UtiliQuest Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of UtiliQuest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UtiliQuest Product Quality
5/5
UtiliQuest has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock UtiliQuest's overall Product Quality score rated by its users and customers.
UtiliQuest Product Information
UtiliQuest’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.utiliquest.com/
- Company Size
- 1,001-5,000 Employees
UtiliQuest Pricing
UtiliQuest ROI & Value For Money
4.5/5
UtiliQuest has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UtiliQuest's overall ROI score rated by its users and customers.
UtiliQuest Customer Satisfaction (CSAT)
UtiliQuest Customer Satisfaction (CSAT) Score
33 / 100
UtiliQuest has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UtiliQuest Customer Service
4.5/5
UtiliQuest has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UtiliQuest's overall Customer Service score rated by its users and customers.
About UtiliQuest's Customer Service
Address
2575 Westside Parkway Suite 100, Alpharetta, GA
Website
http://www.utiliquest.com/
Phone Number
678-461-3900
UtiliQuest as an Employer
Consumer vs. Employees
UtiliQuest scored a -50 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of UtiliQuest would recommend the brand to a friend. ENPS measures how likely UtiliQuest employees would recommend working at UtiliQuest to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
