10
NPS
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UW Medicine
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About UW Medicine's Brand
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
UW Medicine NPS
UW Medicine's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether UW Medicine's customers would recommend using the product based on a scale of -100 to 100.
UW Medicine Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
UW Medicine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -37 | Dec 2021 | -37 |
May 2022 -22 | May 2022 | -22 |
Jun 2022 -10 | Jun 2022 | -10 |
Oct 2022 -18 | Oct 2022 | -18 |
Nov 2022 -9 | Nov 2022 | -9 |
Dec 2022 -8 | Dec 2022 | -8 |
Jan 2023 -1 | Jan 2023 | -1 |
Feb 2023 6 | Feb 2023 | 6 |
Apr 2023 13 | Apr 2023 | 13 |
Jul 2023 12 | Jul 2023 | 12 |
Jun 2024 5 | Jun 2024 | 5 |
Mar 2025 10 | Mar 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UW Medicine NPS by Gender
UW Medicine's NPS was rated 0 by Female customers on Comparably.
Female
0
UW Medicine's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
UW Medicine's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
UW Medicine NPS by Ethnicity
UW Medicine's NPS was rated 17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
UW Medicine NPS by Age
UW Medicine's NPS was rated -25 points by customers ages 66+ on Comparably.
UW Medicine NPS by Usage
UW Medicine's NPS was rated 20 points by customers who have used UW Medicine's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 20 | Over 10 Years | 20 |
UW Medicine Customer Reviews
Out of the 3 UW Medicine customer reviews 2 were positive and 1 was constructive. UW Medicine customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
UW Medicine Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of UW Medicine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UW Medicine Customer Loyalty Score by Gender
UW Medicine's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
UW Medicine Customer Loyalty Score by Ethnicity
UW Medicine's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UW Medicine.
100
out of 100
Caucasian
UW Medicine Customer Loyalty Score by Age
UW Medicine's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UW Medicine.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
UW Medicine Customer Loyalty Score by Usage
UW Medicine's Customer Loyalty score was rated 100% by customers who have used UW Medicine's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UW Medicine Product Quality
3.6/5
UW Medicine has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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UW Medicine Product Information
UW Medicine’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.uwmedicine.org
- Company Size
- 10,000+ Employees
Quick Insights into UW Medicine Product Quality
UW Medicine's Product Quality score was rated highest by Caucasian customers.
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Ranked UW Medicine Product Quality the Highest
UW Medicine Product Quality Score by Gender
UW Medicine's Product Quality score was rated 2.9 by Female customers on Comparably.
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Female
2.9/5
Male
N/A
UW Medicine Product Quality Score by Ethnicity
UW Medicine's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UW Medicine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
UW Medicine Product Quality Score by Age
UW Medicine's Product Quality score was rated 2.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UW Medicine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.7 | 66+ | 2.7 |
UW Medicine Product Quality Score by Usage
UW Medicine's Product Quality score was rated 3.2 stars by customers who have used UW Medicine's products/services for Over 10 Years.
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UW Medicine Pricing
UW Medicine ROI & Value For Money
3.5/5
UW Medicine has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into UW Medicine ROI
UW Medicine's ROI score was rated highest by Caucasian customers.
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Ranked UW Medicine ROI the Highest
UW Medicine ROI Score by Gender
UW Medicine's ROI score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
UW Medicine ROI Score by Ethnicity
UW Medicine's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UW Medicine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
UW Medicine ROI Score by Age
UW Medicine's ROI score was rated 3.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UW Medicine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.1 | 66+ | 3.1 |
UW Medicine ROI Score by Usage
UW Medicine's ROI score was rated 3.5 stars by customers who have used UW Medicine's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
UW Medicine Customer Satisfaction (CSAT)
UW Medicine Customer Satisfaction (CSAT) Score
75 / 100
UW Medicine has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UW Medicine Customer Satisfaction
UW Medicine's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked UW Medicine Customer Satisfaction the Highest
UW Medicine Customer Satisfaction Score by Gender
UW Medicine's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UW Medicine.
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
UW Medicine Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UW Medicine's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UW Medicine.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
UW Medicine Customer Satisfaction Score by Age
UW Medicine's Customer Satisfaction score was rated 50 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of UW Medicine.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 50% |
UW Medicine Customer Satisfaction Score by Usage
UW Medicine's Customer Satisfaction score was rated 50 points by customers who have used UW Medicine's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
UW Medicine Customer Service
3.5/5
UW Medicine has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About UW Medicine's Customer Service
Website
http://www.uwmedicine.org
Quick Insights into UW Medicine Customer Service
UW Medicine's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked UW Medicine's Customer Service score.
Ranked UW Medicine Customer Service the Highest
UW Medicine Customer Service Score by Gender
UW Medicine's Customer Service score was rated 3.4 by Female customers on Comparably.
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Female
3.4/5
Male
N/A
UW Medicine Customer Service Score by Ethnicity
UW Medicine's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UW Medicine.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
UW Medicine Customer Service Score by Age
UW Medicine's Customer Service score was rated 3.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UW Medicine.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.6 | 66+ | 3.6 |
UW Medicine Customer Service Score by Usage
UW Medicine's Customer Service score was rated 3.8 stars by customers who have used UW Medicine's products/services for Over 10 Years.
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UW Medicine as an Employer
2.4/5
UW Medicine has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
UW Medicine scored a 10 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of UW Medicine would recommend the brand to a friend. ENPS measures how likely UW Medicine employees would recommend working at UW Medicine to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 22% | Promoters |
|---|---|
| 14% | Passive |
| 64% | Detractors |
