12
NPS
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Brand Page
UXCam
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About UXCam's Brand
A single source of truth for mobile app insights to fuel product-led growth.
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
UXCam NPS
UXCam's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether UXCam's customers would recommend using the product based on a scale of -100 to 100.
UXCam Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
UXCam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 50 | Aug 2020 | 50 |
Jun 2021 60 | Jun 2021 | 60 |
Jul 2021 67 | Jul 2021 | 67 |
Sep 2022 43 | Sep 2022 | 43 |
Aug 2023 25 | Aug 2023 | 25 |
Mar 2024 11 | Mar 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UXCam Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of UXCam users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UXCam Product Quality
3.9/5
UXCam has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock UXCam's overall Product Quality score rated by its users and customers.
UXCam Product Information
UXCam serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. UXCam supports Web devices and offers products for small, medium, and large sized businesses.
UXCam’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://uxcam.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Mobile App
Languages Supported
English
Product Type
UX Software
UXCam Pricing
UXCam ROI & Value For Money
3.8/5
UXCam has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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UXCam Pricing Plans
UXCam has a pricing structure that accommodates small, medium, and large businesses.
Who Uses UXCam?
Small Businesses
Medium Businesses
Large Enterprises
UXCam Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UXCam Customer Service
3.6/5
UXCam has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About UXCam's Customer Service
Address
315 Montgomery Street Fl#10, San Francisco, CA 94104
Website
https://uxcam.com
Phone Number
7198889226
UXCam as an Employer
2.8/5
UXCam has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
UXCam scored a 12 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of UXCam would recommend the brand to a friend. ENPS measures how likely UXCam employees would recommend working at UXCam to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
