50
NPS
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V-Guard
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About V-Guard's Brand
V-Guard has earned itself a reputation for solidity. For designing and manufacturing products that are built to last.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
V-Guard NPS
V-Guard's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether V-Guard's customers would recommend using the product based on a scale of -100 to 100.
V-Guard Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
V-Guard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
Jul 2023 0 | Jul 2023 | 0 |
Feb 2025 33 | Feb 2025 | 33 |
Aug 2025 50 | Aug 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
V-Guard Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of V-Guard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
V-Guard Product Quality
3.2/5
V-Guard has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock V-Guard's overall Product Quality score rated by its users and customers.
V-Guard Product Information
V-Guard’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.vguard.in/
- Company Size
- 1,001-5,000 Employees
V-Guard Pricing
V-Guard ROI & Value For Money
3.4/5
V-Guard has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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V-Guard Customer Satisfaction (CSAT)
V-Guard Customer Satisfaction (CSAT) Score
67 / 100
V-Guard has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
V-Guard Customer Service
3.4/5
V-Guard has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About V-Guard's Customer Service
Website
http://www.vguard.in/
Phone Number
91 48 4300 5000
Consumer vs. Employees
V-Guard scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of V-Guard would recommend the brand to a friend. ENPS measures how likely V-Guard employees would recommend working at V-Guard to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
