100
NPS
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Vail Systems
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About Vail Systems' Brand
Vail Systems develops, hosts, and licenses customer care and conferencing solutions for service providers and enterprises.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Vail Systems NPS
Vail Systems's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Vail Systems's customers would recommend using the product based on a scale of -100 to 100.
Vail Systems Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Vail Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vail Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Vail Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vail Systems Product Quality
5/5
Vail Systems has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vail Systems' overall Product Quality score rated by its users and customers.
Vail Systems Product Information
Vail Systems’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.vailsys.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Vail Systems Pricing
Vail Systems ROI & Value For Money
5/5
Vail Systems has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vail Systems' overall ROI score rated by its users and customers.
Vail Systems Customer Satisfaction (CSAT)
Vail Systems Customer Satisfaction (CSAT) Score
50 / 100
Vail Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vail Systems Customer Service
5/5
Vail Systems has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vail Systems' overall Customer Service score rated by its users and customers.
About Vail Systems's Customer Service
Address
570 Lake Cook Road, Suite 400, Deerfield, IL
Website
http://www.vailsys.com/
Phone Number
8474059915
Vail Systems as an Employer
2.5/5
Vail Systems has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Vail Systems scored a 100 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Vail Systems would recommend the brand to a friend. ENPS measures how likely Vail Systems employees would recommend working at Vail Systems to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
