100
NPS
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ValCom Technology
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About ValCom Technology's Brand
Professional Computer Center, Inc. is incorporated under the laws of the State of Illinois and operates under the tradenames ValCom, ValCom
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
ValCom Technology NPS
ValCom Technology's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ValCom Technology's customers would recommend using the product based on a scale of -100 to 100.
ValCom Technology Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ValCom Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ValCom Technology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ValCom Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ValCom Technology Product Quality
4/5
ValCom Technology has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ValCom Technology's overall Product Quality score rated by its users and customers.
ValCom Technology Product Information
ValCom Technology’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Small Business Services
ValCom Technology Pricing
ValCom Technology ROI & Value For Money
5/5
ValCom Technology has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ValCom Technology's overall ROI score rated by its users and customers.
ValCom Technology Customer Satisfaction (CSAT)
ValCom Technology Customer Satisfaction (CSAT) Score
100 / 100
ValCom Technology has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ValCom Technology Customer Service
5/5
ValCom Technology has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ValCom Technology's overall Customer Service score rated by its users and customers.
About ValCom Technology's Customer Service
Address
1433 Hamilton Parkway, Itasca, IL
Website
http://www.valcomtechnology.com
Phone Number
630-285-0500
ValCom Technology as an Employer
Consumer vs. Employees
ValCom Technology scored a 100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of ValCom Technology would recommend the brand to a friend. ENPS measures how likely ValCom Technology employees would recommend working at ValCom Technology to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
