-100
NPS
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Valera Health
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About Valera Health's Brand
Valera Health's mission is to provide compassionate mental healthcare to those who need it the most, when they need it the most.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Valera Health NPS
Valera Health's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Valera Health's customers would recommend using the product based on a scale of -100 to 100.
Valera Health Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Valera Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valera Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Valera Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Valera Health Product Quality
1.5/5
Valera Health has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Valera Health's overall Product Quality score rated by its users and customers.
Valera Health Product Information
Valera Health’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.valerahealth.com/
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Valera Health Pricing
Valera Health ROI & Value For Money
1.5/5
Valera Health has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Valera Health's overall ROI score rated by its users and customers.
Valera Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Valera Health Customer Service
1.5/5
Valera Health has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Valera Health's overall Customer Service score rated by its users and customers.
About Valera Health's Customer Service
Address
134 North 4th Street, Brooklyn, NY 11249
Website
http://www.valerahealth.com/
Phone Number
646.389.2639
Valera Health as an Employer
2.4/5
Valera Health has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Valera Health scored a -100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Valera Health would recommend the brand to a friend. ENPS measures how likely Valera Health employees would recommend working at Valera Health to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
