-47
NPS
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Valet Living
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About Valet Living's Brand
Valet Living has grown to become the only nationally-recognized full-service amenities provider to the multifamily industry.
Brand at a Glance
58%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Valet Living CMO
Valet Living NPS
Valet Living's Net Promoter Score (NPS) is a -47 with 25% Promoters, 3% Passives, and 72% Detractors. Net Promoter Score tracks whether Valet Living's customers would recommend using the product based on a scale of -100 to 100.
Valet Living Overall NPS
| 25% | Promoters |
|---|---|
| 3% | Passives |
| 72% | Detractors |
Valet Living NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -37 | Jun 2023 | -37 |
Jul 2023 -40 | Jul 2023 | -40 |
Oct 2023 -38 | Oct 2023 | -38 |
Nov 2023 -40 | Nov 2023 | -40 |
Dec 2023 -42 | Dec 2023 | -42 |
Jun 2024 -44 | Jun 2024 | -44 |
Aug 2024 -46 | Aug 2024 | -46 |
Dec 2024 -46 | Dec 2024 | -46 |
Jan 2025 -48 | Jan 2025 | -48 |
Apr 2025 -51 | Apr 2025 | -51 |
Oct 2025 -53 | Oct 2025 | -53 |
Dec 2025 -47 | Dec 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valet Living NPS by Gender
Female customers rated Valet Living's NPS 66 points higher than Male customers.
Male
-100
Valet Living's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-34
Valet Living's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Valet Living NPS by Ethnicity
Valet Living's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -34 | Other | -34 |
Valet Living NPS by Age
Valet Living's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Valet Living NPS by Usage
Valet Living's NPS was rated the highest by customers who have used Valet Living's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -76 | 2 to 5 Years | -76 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Valet Living Customer Reviews
Out of the 5 Valet Living customer reviews 2 were positive and 3 were constructive. Valet Living customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Valet Living Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Valet Living users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Valet Living Customer Loyalty Score by Gender
Female customers rated Valet Living's Customer Loyalty score 47% higher than Male customers.
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Male
33%
Yes
Female
80%
Yes
Valet Living Customer Loyalty Score by Ethnicity
Valet Living's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Valet Living.
46
out of 100
Caucasian
70
out of 100
Hispanic or Latino
70
out of 100
Other
Valet Living Customer Loyalty Score by Age
Valet Living's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Valet Living.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 33% | 31-35 | 33% |
41-45 40% | 41-45 | 40% |
61-65 78% | 61-65 | 78% |
Valet Living Customer Loyalty Score by Usage
Valet Living's Customer Loyalty score was rated the highest by customers who have used Valet Living's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Valet Living Product Quality
2.2/5
Valet Living has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Valet Living Product Information
Valet Living’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.valetliving.com
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Quick Insights into Valet Living Product Quality
Valet Living's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Valet Living Product Quality the Highest
Ranked Valet Living Product Quality the Lowest
Valet Living Product Quality Score by Gender
Female customers rated Valet Living's Product Quality score 1.1 stars higher than Male customers.
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Male
1.5/5
Female
2.6/5
Valet Living Product Quality Score by Ethnicity
Valet Living's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Valet Living.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 2.9 | Other | 2.9 |
Valet Living Product Quality Score by Age
Valet Living's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Valet Living.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
31-35 1.9 | 31-35 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Valet Living Product Quality Score by Usage
Valet Living's Product Quality score was rated the highest by customers who have used Valet Living's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Valet Living Pricing
Valet Living ROI & Value For Money
2.2/5
Valet Living has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Valet Living ROI
Valet Living's ROI score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Valet Living ROI the Highest
Ranked Valet Living ROI the Lowest
Valet Living ROI Score by Gender
Female customers rated Valet Living's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Valet Living.
Male
1.5/5
Female
2.5/5
Valet Living ROI Score by Ethnicity
Valet Living's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Valet Living.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 2.7 | Other | 2.7 |
Valet Living ROI Score by Age
Valet Living's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Valet Living.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
31-35 1.6 | 31-35 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Valet Living ROI Score by Usage
Valet Living's ROI score was rated the highest by customers who have used Valet Living's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Valet Living Customer Satisfaction (CSAT)
Valet Living Customer Satisfaction (CSAT) Score
39 / 100
Valet Living has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
7%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Valet Living Customer Satisfaction
Valet Living's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Valet Living Customer Satisfaction the Highest
Ranked Valet Living Customer Satisfaction the Lowest
Valet Living Customer Satisfaction Score by Gender
Female customers rated Valet Living's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Valet Living.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
44 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 45% |
Valet Living Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Valet Living's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Valet Living.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
CSAT according to Hispanic or Latino
Valet Living's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Valet Living.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Valet Living's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Valet Living.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
Valet Living Customer Satisfaction Score by Age
Valet Living's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Valet Living.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 61-65 | 0% |
Valet Living Customer Satisfaction Score by Usage
Valet Living's Customer Satisfaction score was rated the highest by customers who have used Valet Living's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Valet Living Customer Service
2.2/5
Valet Living has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Valet Living's Customer Service
Address
100 South Ashley Drive Suite 700, Tampa, FL 33602
Website
http://www.valetliving.com
Phone Number
877-574-2587
Valet Living's Social Links
Quick Insights into Valet Living Customer Service
Valet Living's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Valet Living Customer Service the Highest
Ranked Valet Living Customer Service the Lowest
Valet Living Customer Service Score by Gender
Female customers rated Valet Living's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Valet Living.
Male
1.5/5
Female
2.5/5
Valet Living Customer Service Score by Ethnicity
Valet Living's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Valet Living.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 2.9 | Other | 2.9 |
Valet Living Customer Service Score by Age
Valet Living's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Valet Living.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
31-35 1.9 | 31-35 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Valet Living Customer Service Score by Usage
Valet Living's Customer Service score was rated the highest by customers who have used Valet Living's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Valet Living as an Employer
2.9/5
Valet Living has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Valet Living scored a -47 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Valet Living would recommend the brand to a friend. ENPS measures how likely Valet Living employees would recommend working at Valet Living to a friend.
Net Promoter Score
-47
NPS Score
| 25% | Promoters |
|---|---|
| 3% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
