100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Validus Holdings
Marketing or Exec? Claim Your Free Account
About Validus Holdings' Brand
Validus Holdings, Ltd. is a provider of reinsurance, insurance, and insurance linked securities management operating through three primary
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
Validus Holdings NPS
Validus Holdings's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Validus Holdings's customers would recommend using the product based on a scale of -100 to 100.
Validus Holdings Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Validus Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Validus Holdings Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Validus Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Validus Holdings Product Quality
3.7/5
Validus Holdings has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Validus Holdings' overall Product Quality score rated by its users and customers.
Validus Holdings Product Information
Validus Holdings’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://validusholdings.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Insurance
Validus Holdings Pricing
Validus Holdings ROI & Value For Money
5/5
Validus Holdings has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Validus Holdings' overall ROI score rated by its users and customers.
Validus Holdings Customer Satisfaction (CSAT)
Validus Holdings Customer Satisfaction (CSAT) Score
50 / 100
Validus Holdings has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Validus Holdings Customer Service
5/5
Validus Holdings has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Validus Holdings' overall Customer Service score rated by its users and customers.
About Validus Holdings's Customer Service
Address
48 Par-la-Ville Road, Suite 1790, Pembroke, GA
Website
http://validusholdings.com
Phone Number
441-278-9000
Validus Holdings as an Employer
3.7/5
Validus Holdings has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Validus Holdings scored a 100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Validus Holdings would recommend the brand to a friend. ENPS measures how likely Validus Holdings employees would recommend working at Validus Holdings to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
