28
NPS
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Vallen
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About Vallen's Brand
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Vallen NPS
Vallen's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Vallen's customers would recommend using the product based on a scale of -100 to 100.
Vallen Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Vallen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 20 | Sep 2022 | 20 |
Nov 2022 34 | Nov 2022 | 34 |
Jan 2023 43 | Jan 2023 | 43 |
May 2023 50 | May 2023 | 50 |
Aug 2023 40 | Aug 2023 | 40 |
Oct 2023 36 | Oct 2023 | 36 |
Jan 2024 42 | Jan 2024 | 42 |
Feb 2024 30 | Feb 2024 | 30 |
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 19 | Sep 2024 | 19 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2025 28 | Dec 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vallen NPS by Gender
Vallen's NPS was rated 0 by Male customers on Comparably.
Male
0
Vallen's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Vallen's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Vallen Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Vallen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vallen Customer Loyalty Score by Gender
Vallen's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Vallen Product Quality
4.1/5
Vallen has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Vallen Product Information
Vallen’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.vallen.com/
- Company Size
- 10,000+ Employees
Quick Insights into Vallen Product Quality
Vallen's Product Quality score was rated highest by Male customers.
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Ranked Vallen Product Quality the Highest
Vallen Product Quality Score by Gender
Vallen's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vallen.
Male
3.8/5
Female
N/A
Vallen Pricing
Vallen ROI & Value For Money
3.9/5
Vallen has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Vallen ROI
Vallen's ROI score was rated highest by Male customers.
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Ranked Vallen ROI the Highest
Vallen ROI Score by Gender
Vallen's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Vallen Customer Satisfaction (CSAT)
Vallen Customer Satisfaction (CSAT) Score
80 / 100
Vallen has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vallen Customer Satisfaction
Vallen's Customer Satisfaction score was rated highest by Male customers.
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Ranked Vallen Customer Satisfaction the Highest
Vallen Customer Satisfaction Score by Gender
Vallen's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vallen.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Vallen Customer Service
4.1/5
Vallen has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Vallen's Customer Service
Website
https://www.vallen.com/
Quick Insights into Vallen Customer Service
Vallen's Customer Service score was rated highest by Male customers.
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Ranked Vallen Customer Service the Highest
Vallen Customer Service Score by Gender
Vallen's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vallen.
Male
3.6/5
Female
N/A
Vallen as an Employer
Consumer vs. Employees
Vallen scored a 28 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Vallen would recommend the brand to a friend. ENPS measures how likely Vallen employees would recommend working at Vallen to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
