-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Valley National Bancorp
Marketing or Exec? Claim Your Free Account
About Valley National Bancorp's Brand
Valley National Bancorp is a regional bank holding company headquartered in Wayne.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3.5/5
Pricing
2.2/5
Customer Service
Valley National Bancorp NPS
Valley National Bancorp's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Valley National Bancorp's customers would recommend using the product based on a scale of -100 to 100.
Valley National Bancorp Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Valley National Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valley National Bancorp Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Valley National Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Valley National Bancorp Product Quality
1.5/5
Valley National Bancorp has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Valley National Bancorp's overall Product Quality score rated by its users and customers.
Valley National Bancorp Product Information
Valley National Bancorp’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Industry
Tech
FinTech
Valley National Bancorp Pricing
Valley National Bancorp ROI & Value For Money
3.5/5
Valley National Bancorp has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Valley National Bancorp's overall ROI score rated by its users and customers.
Valley National Bancorp Customer Service
2.2/5
Valley National Bancorp has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Valley National Bancorp's overall Customer Service score rated by its users and customers.
About Valley National Bancorp's Customer Service
Address
3500 West Sahara, Las Vegas, NV
Website
https://www.valleynationalbank.com/
Consumer vs. Employees
Valley National Bancorp scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Valley National Bancorp would recommend the brand to a friend. ENPS measures how likely Valley National Bancorp employees would recommend working at Valley National Bancorp to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
