27
NPS
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Valmont Industries
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About Valmont Industries' Brand
Valmont is the global leader in designing and manufacturing poles, towers and structures for lighting and traffic, wireless communication
Brand at a Glance
71%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Valmont Industries NPS
Valmont Industries's Net Promoter Score (NPS) is a 27 with 57% Promoters, 13% Passives, and 30% Detractors. Net Promoter Score tracks whether Valmont Industries's customers would recommend using the product based on a scale of -100 to 100.
Valmont Industries Overall NPS
| 57% | Promoters |
|---|---|
| 13% | Passives |
| 30% | Detractors |
Valmont Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Aug 2022 10 | Aug 2022 | 10 |
Sep 2022 18 | Sep 2022 | 18 |
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 22 | Jul 2023 | 22 |
Sep 2023 20 | Sep 2023 | 20 |
Nov 2023 28 | Nov 2023 | 28 |
Sep 2024 22 | Sep 2024 | 22 |
Jan 2025 20 | Jan 2025 | 20 |
Mar 2025 29 | Mar 2025 | 29 |
Jun 2025 22 | Jun 2025 | 22 |
Oct 2025 26 | Oct 2025 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valmont Industries NPS by Gender
Female customers rated Valmont Industries's NPS 34 points higher than Male customers.
Male
-34
Valmont Industries's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
0
Valmont Industries's NPS was rated by Female customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Valmont Industries NPS by Ethnicity
Valmont Industries's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Valmont Industries NPS by Usage
Valmont Industries's NPS was rated -34 points by customers who have used Valmont Industries's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Valmont Industries Customer Reviews
Out of the 2 Valmont Industries customer reviews 1 was positive and 1 was constructive. Valmont Industries customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Valmont Industries Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Valmont Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Valmont Industries Customer Loyalty Score by Gender
Female customers rated Valmont Industries's Customer Loyalty score 60% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Valmont Industries.
Male
40%
Yes
Female
100%
Yes
Valmont Industries Customer Loyalty Score by Ethnicity
Valmont Industries's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Valmont Industries.
70
out of 100
Asian or Pacific Islander
Valmont Industries Customer Loyalty Score by Usage
Valmont Industries's Customer Loyalty score was rated 100% by customers who have used Valmont Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Valmont Industries Product Quality
3.9/5
Valmont Industries has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Valmont Industries' overall Product Quality score rated by its users and customers.
Valmont Industries Product Information
Valmont Industries’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.valmont.com
- Company Size
- 10,000+ Employees
Industry
AI, Big Data and Analytics
SaaS
Quick Insights into Valmont Industries Product Quality
Valmont Industries's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Valmont Industries' Product Quality.
Ranked Valmont Industries Product Quality the Highest
Ranked Valmont Industries Product Quality the Lowest
Valmont Industries Product Quality Score by Gender
Female customers rated Valmont Industries's Product Quality score 2.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Valmont Industries.
Male
1.6/5
Female
3.9/5
Valmont Industries Product Quality Score by Ethnicity
Valmont Industries's Product Quality score was rated 2.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Valmont Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Valmont Industries Product Quality Score by Usage
Valmont Industries's Product Quality score was rated 2.6 stars by customers who have used Valmont Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Valmont Industries Pricing
Valmont Industries ROI & Value For Money
3.6/5
Valmont Industries has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Valmont Industries ROI
Valmont Industries's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Valmont Industries ROI the Highest
Ranked Valmont Industries ROI the Lowest
Valmont Industries ROI Score by Gender
Female customers rated Valmont Industries's ROI score 2.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Valmont Industries.
Male
1.5/5
Female
4/5
Valmont Industries ROI Score by Ethnicity
Valmont Industries's ROI score was rated 2.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Valmont Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Valmont Industries ROI Score by Usage
Valmont Industries's ROI score was rated 2.6 stars by customers who have used Valmont Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Valmont Industries Customer Satisfaction (CSAT)
Valmont Industries Customer Satisfaction (CSAT) Score
74 / 100
Valmont Industries has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Valmont Industries Customer Satisfaction
Valmont Industries's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Valmont Industries' Customer Satisfaction.
Ranked Valmont Industries Customer Satisfaction the Highest
Ranked Valmont Industries Customer Satisfaction the Lowest
Valmont Industries Customer Satisfaction Score by Gender
Female customers rated Valmont Industries's Customer Satisfaction score 67 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Valmont Industries.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Valmont Industries Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Valmont Industries' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Valmont Industries.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Valmont Industries Customer Service
3.6/5
Valmont Industries has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Valmont Industries's Customer Service
Address
Omaha, NE 68154
Website
http://www.valmont.com
Phone Number
+1-402-359-4470
Valmont Industries's Social Links
Quick Insights into Valmont Industries Customer Service
Valmont Industries's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Valmont Industries' Customer Service score.
Ranked Valmont Industries Customer Service the Highest
Ranked Valmont Industries Customer Service the Lowest
Valmont Industries Customer Service Score by Gender
Female customers rated Valmont Industries's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Valmont Industries.
Male
2.6/5
Female
3.7/5
Valmont Industries Customer Service Score by Ethnicity
Valmont Industries's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Valmont Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Valmont Industries Customer Service Score by Usage
Valmont Industries's Customer Service score was rated 2.6 stars by customers who have used Valmont Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Valmont Industries as an Employer
2.5/5
Valmont Industries has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Valmont Industries
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Valmont Industries scored a 27 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Valmont Industries would recommend the brand to a friend. ENPS measures how likely Valmont Industries employees would recommend working at Valmont Industries to a friend.
Net Promoter Score
27
NPS Score
| 57% | Promoters |
|---|---|
| 13% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 30% | Promoters |
|---|---|
| 13% | Passive |
| 57% | Detractors |
