100
NPS
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Valsoft Corporation
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About Valsoft Corporation's Brand
Valsoft acquires and develops vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industry or niche. A key tenet of Valsoft's philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold, and create value through long-term partnerships with existing management. Since its inception in 2015, Valsoft has acquired more than 45 companies that employ over 1500 people across 10 countries, growing at over 100% per year while maintaining very healthy profit margins. Valsoft’s commitment to invest for the long term has seen tremendous success in creating value, which coupled with industry best practices, has driven profitable growth and customer service excellence.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Valsoft Corporation NPS
Valsoft Corporation's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Valsoft Corporation's customers would recommend using the product based on a scale of -100 to 100.
Valsoft Corporation Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Valsoft Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 100 | Jul 2024 | 100 |
Feb 2026 100 | Feb 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valsoft Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Valsoft Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Valsoft Corporation Product Quality
4/5
Valsoft Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Valsoft Corporation's overall Product Quality score rated by its users and customers.
Valsoft Corporation Product Information
Valsoft Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.valsoftcorp.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Valsoft Corporation Pricing
Valsoft Corporation ROI & Value For Money
3.5/5
Valsoft Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Valsoft Corporation Customer Satisfaction (CSAT)
Valsoft Corporation Customer Satisfaction (CSAT) Score
50 / 100
Valsoft Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Valsoft Corporation Customer Service
4.5/5
Valsoft Corporation has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Valsoft Corporation's Customer Service
Address
7405 Rte Transcanadienne, H4T 1Z2 Canada
Website
http://www.valsoftcorp.com
Phone Number
1-514-316-7647
Valsoft Corporation's Social Links
Valsoft Corporation as an Employer
3.7/5
Valsoft Corporation has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Valsoft Corporation scored a 100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Valsoft Corporation would recommend the brand to a friend. ENPS measures how likely Valsoft Corporation employees would recommend working at Valsoft Corporation to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
