-75
NPS
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Value City Furniture
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About Value City Furniture's Brand
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3.3/5
Customer Service
Value City Furniture NPS
Value City Furniture's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Value City Furniture's customers would recommend using the product based on a scale of -100 to 100.
Value City Furniture Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Value City Furniture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Nov 2021 -50 | Nov 2021 | -50 |
Jun 2022 -66 | Jun 2022 | -66 |
Jul 2024 -75 | Jul 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Value City Furniture Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Value City Furniture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Value City Furniture Product Quality
3/5
Value City Furniture has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Value City Furniture's overall Product Quality score rated by its users and customers.
Value City Furniture Product Information
Value City Furniture’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.vcf.com
Value City Furniture Pricing
Value City Furniture ROI & Value For Money
2.8/5
Value City Furniture has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Value City Furniture Customer Satisfaction (CSAT)
Value City Furniture Customer Satisfaction (CSAT) Score
67 / 100
Value City Furniture has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Value City Furniture Customer Service
3.3/5
Value City Furniture has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Value City Furniture's Customer Service
Website
https://www.vcf.com
Consumer vs. Employees
Value City Furniture scored a -75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Value City Furniture would recommend the brand to a friend. ENPS measures how likely Value City Furniture employees would recommend working at Value City Furniture to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
