50
NPS
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ValueLabs
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About ValueLabs' Brand
ValueLabs is a global IT services and technology solutions company specializing in Product Development, Data Technology, Design, and Consulting, powered by The Digital Flywheel™. Over the last 25 years, we have expanded to 26 locations, 7,000 associates, and 300 clients worldwide. Two-time winner of the prestigious Gold Stevie® Award for Employer of the Year (2021 and 2022), our focus on employees and clients has resulted in industry-leading Net Promoter Scores (NPS) of 80 and 88, respectively.
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
ValueLabs NPS
ValueLabs's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether ValueLabs's customers would recommend using the product based on a scale of -100 to 100.
ValueLabs Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
ValueLabs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 75 | Dec 2022 | 75 |
Jan 2024 55 | Jan 2024 | 55 |
Mar 2024 57 | Mar 2024 | 57 |
May 2024 50 | May 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ValueLabs NPS by Gender
Male customers rated ValueLabs's NPS 80 points higher than Female customers.
Male
100
ValueLabs's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
20
ValueLabs's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
ValueLabs NPS by Ethnicity
ValueLabs's NPS was rated 100 points by both Asian or Pacific Islander and Native American customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Native American 100 | Native American | 100 |
ValueLabs NPS by Age
ValueLabs's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
ValueLabs NPS by Usage
ValueLabs's NPS was rated the highest by customers who have used ValueLabs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 100 | Over 10 Years | 100 |
ValueLabs Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of ValueLabs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ValueLabs Customer Loyalty Score by Gender
Male customers rated ValueLabs's Customer Loyalty score 18% higher than Female customers.
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Male
100%
Yes
Female
82%
Yes
ValueLabs Customer Loyalty Score by Ethnicity
ValueLabs's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Native American customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ValueLabs.
100
out of 100
Asian or Pacific Islander
100
out of 100
Native American
ValueLabs Customer Loyalty Score by Age
ValueLabs's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ValueLabs.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
41-45 100% | 41-45 | 100% |
ValueLabs Customer Loyalty Score by Usage
ValueLabs's Customer Loyalty score was rated the highest by customers who have used ValueLabs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ValueLabs Customer Loyalty Score by Industry
ValueLabs's Customer Loyalty score was rated 91% by Tech industry customers.
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ValueLabs Product Quality
4.3/5
ValueLabs has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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ValueLabs Product Information
ValueLabs’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ValueLabs's product the highest.
- Website
- https://www.valuelabs.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Quick Insights into ValueLabs Product Quality
ValueLabs's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
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Ranked ValueLabs Product Quality the Highest
Ranked ValueLabs Product Quality the Lowest
ValueLabs Product Quality Score by Gender
Male customers rated ValueLabs's Product Quality score 1.4 stars higher than Female customers.
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Male
5/5
Female
3.6/5
ValueLabs Product Quality Score by Ethnicity
ValueLabs's Product Quality score was rated 5 stars by both Asian or Pacific Islander and Native American customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ValueLabs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Native American 5 | Native American | 5 |
ValueLabs Product Quality Score by Age
ValueLabs's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ValueLabs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
41-45 5 | 41-45 | 5 |
ValueLabs Product Quality Score by Usage
ValueLabs's Product Quality score was rated the highest by customers who have used ValueLabs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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ValueLabs Product Quality Score by Industry
ValueLabs's Product Quality score was rated 4.5 stars by Tech industry customers.
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ValueLabs Pricing
ValueLabs ROI & Value For Money
4.3/5
ValueLabs has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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ValueLabs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ValueLabs ROI
ValueLabs's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
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Ranked ValueLabs ROI the Highest
Ranked ValueLabs ROI the Lowest
ValueLabs ROI Score by Gender
Male customers rated ValueLabs's ROI score 1.3 stars higher than Female customers.
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Male
4.9/5
Female
3.6/5
ValueLabs ROI Score by Ethnicity
ValueLabs's ROI score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ValueLabs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Native American 5 | Native American | 5 |
ValueLabs ROI Score by Age
ValueLabs's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ValueLabs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
41-45 5 | 41-45 | 5 |
ValueLabs ROI Score by Usage
ValueLabs's ROI score was rated the highest by customers who have used ValueLabs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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ValueLabs ROI Score by Industry
ValueLabs's ROI score was rated 4.5 stars by Tech industry customers.
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ValueLabs Customer Satisfaction (CSAT)
ValueLabs Customer Satisfaction (CSAT) Score
69 / 100
ValueLabs has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
7%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ValueLabs Customer Satisfaction
ValueLabs's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ValueLabs' Customer Satisfaction.
Ranked ValueLabs Customer Satisfaction the Highest
Ranked ValueLabs Customer Satisfaction the Lowest
ValueLabs Customer Satisfaction Score by Gender
Male customers rated ValueLabs's Customer Satisfaction score 67 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ValueLabs.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
ValueLabs Customer Satisfaction Score by Ethnicity
CSAT according to Native American
ValueLabs' Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ValueLabs.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ValueLabs Customer Satisfaction Score by Age
ValueLabs's Customer Satisfaction score was rated 50 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ValueLabs.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% |
ValueLabs Customer Satisfaction Score by Usage
ValueLabs's Customer Satisfaction score was rated the highest by customers who have used ValueLabs's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ValueLabs Customer Satisfaction Score by Industry
ValueLabs's Customer Satisfaction score was rated 86 points by Tech industry customers.
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}ValueLabs Customer Service
4.2/5
ValueLabs has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ValueLabs's Customer Service
Address
ValueLabs LLP Plot No. 41, Survey No. 64, Hitech City, Phase II, Madhapur, Hyderabad 500081 India
Website
https://www.valuelabs.com
ValueLabs's Social Links
Quick Insights into ValueLabs Customer Service
ValueLabs's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked ValueLabs' Customer Service score.
Ranked ValueLabs Customer Service the Highest
Ranked ValueLabs Customer Service the Lowest
ValueLabs Customer Service Score by Gender
Male customers rated ValueLabs's Customer Service score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ValueLabs.
Male
4.9/5
Female
3.6/5
ValueLabs Customer Service Score by Ethnicity
ValueLabs's Customer Service score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ValueLabs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Native American 5 | Native American | 5 |
ValueLabs Customer Service Score by Age
ValueLabs's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ValueLabs.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
41-45 5 | 41-45 | 5 |
ValueLabs Customer Service Score by Usage
ValueLabs's Customer Service score was rated the highest by customers who have used ValueLabs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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ValueLabs Customer Service Score by Industry
ValueLabs's Customer Service score was rated 4.5 stars by Tech industry customers.
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Consumer vs. Employees
ValueLabs scored a 50 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of ValueLabs would recommend the brand to a friend. ENPS measures how likely ValueLabs employees would recommend working at ValueLabs to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 61% | Promoters |
|---|---|
| 18% | Passive |
| 21% | Detractors |
