-100
NPS
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Van Oord
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About Van Oord's Brand
Provider of dredging and marine contracting services. The company reclaims land through high-tech dredging mainly for the creation of new harbors and waterways and deepening of existing maritime facilities. Its dredging activities also apply to coastal defense and urban development projects, such as tourist infrastructure, artificial islands and offshore airport construction.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Van Oord NPS
Van Oord's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Van Oord's customers would recommend using the product based on a scale of -100 to 100.
Van Oord Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Van Oord NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Van Oord Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Van Oord users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Van Oord Product Quality
4/5
Van Oord has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Van Oord's overall Product Quality score rated by its users and customers.
Van Oord Product Information
Van Oord’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.vanoord.com
- Company Size
- 1,001-5,000 Employees
Van Oord Pricing
Van Oord ROI & Value For Money
3.5/5
Van Oord has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Van Oord's overall ROI score rated by its users and customers.
Van Oord Customer Satisfaction (CSAT)
Van Oord Customer Satisfaction (CSAT) Score
100 / 100
Van Oord has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Van Oord Customer Service
3.5/5
Van Oord has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Van Oord's overall Customer Service score rated by its users and customers.
About Van Oord's Customer Service
Address
PO Box 8574, Rotterdam, 3009 AN Azerbaijan
Website
www.vanoord.com
Consumer vs. Employees
Van Oord scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Van Oord would recommend the brand to a friend. ENPS measures how likely Van Oord employees would recommend working at Van Oord to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
