24
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Vancity
Marketing or Exec? Claim Your Free Account
About Vancity's Brand
Vancity is one of Canada’s largest credit unions, with $17.1 billion in assets, more than 492,000 members and 57 branches throughout Metro
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Vancity NPS
Vancity's Net Promoter Score (NPS) is a 24 with 54% Promoters, 16% Passives, and 30% Detractors. Net Promoter Score tracks whether Vancity's customers would recommend using the product based on a scale of -100 to 100.
Vancity Overall NPS
| 54% | Promoters |
|---|---|
| 16% | Passives |
| 30% | Detractors |
Vancity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 40 | Jan 2024 | 40 |
Feb 2024 41 | Feb 2024 | 41 |
Apr 2024 39 | Apr 2024 | 39 |
Jun 2024 37 | Jun 2024 | 37 |
Aug 2024 33 | Aug 2024 | 33 |
Dec 2024 32 | Dec 2024 | 32 |
Mar 2025 30 | Mar 2025 | 30 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 29 | May 2025 | 29 |
Jun 2025 31 | Jun 2025 | 31 |
Nov 2025 29 | Nov 2025 | 29 |
May 2026 24 | May 2026 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vancity NPS by Gender
Female customers rated Vancity's NPS 38 points higher than Male customers.
Male
-14
Vancity's NPS was rated -14 by Male customers on Comparably.
24%
Promoters
38%
Passives
38%
Detractors
Female
24
Vancity's NPS was rated 24 by Female customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
Vancity NPS by Ethnicity
Vancity's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -71 | Caucasian | -71 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Other 100 | Other | 100 |
Vancity NPS by Age
Vancity's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Vancity NPS by Usage
Vancity's NPS was rated the highest by customers who have used Vancity's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Over 10 Years -28 | Over 10 Years | -28 |
Vancity Customer Reviews
Out of the 6 Vancity customer reviews 6 were positive and 0 were constructive. Vancity customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Vancity Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Vancity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vancity Customer Loyalty Score by Gender
Male customers rated Vancity's Customer Loyalty score 34% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Vancity.
Male
89%
Yes
Female
55%
Yes
Vancity Customer Loyalty Score by Ethnicity
Vancity's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vancity.
61
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
100
out of 100
Other
Vancity Customer Loyalty Score by Age
Vancity's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Vancity.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
66+ 55% | 66+ | 55% |
Vancity Customer Loyalty Score by Usage
Vancity's Customer Loyalty score was rated the highest by customers who have used Vancity's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Vancity Customer Loyalty Score by Industry
Vancity's Customer Loyalty score was rated 70% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Vancity Product Quality
3.7/5
Vancity has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Vancity's overall Product Quality score rated by its users and customers.
Vancity Product Information
Vancity’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Vancity's product the highest.
- Website
- http://www.vancity.com
- Company Size
- 1,001-5,000 Employees
Industry
FinTech
Quick Insights into Vancity Product Quality
Vancity's Product Quality score was rated highest by Other customers, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Vancity's Product Quality.
Ranked Vancity Product Quality the Highest
Ranked Vancity Product Quality the Lowest
Vancity Product Quality Score by Gender
Female customers rated Vancity's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vancity.
Male
2.7/5
Female
3.1/5
Vancity Product Quality Score by Ethnicity
Vancity's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vancity.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.6 | Other | 4.6 |
Vancity Product Quality Score by Age
Vancity's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Vancity.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.4 | 46-50 | 3.4 |
66+ 1.9 | 66+ | 1.9 |
Vancity Product Quality Score by Usage
Vancity's Product Quality score was rated the highest by customers who have used Vancity's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Vancity Product Quality Score by Industry
Vancity's Product Quality score was rated 2 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Vancity Pricing
Vancity ROI & Value For Money
3.7/5
Vancity has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Vancity's overall ROI score rated by its users and customers.
Vancity Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Vancity ROI
Vancity's ROI score was rated highest by Other customers, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Vancity's ROI score.
Ranked Vancity ROI the Highest
Ranked Vancity ROI the Lowest
Vancity ROI Score by Gender
Female customers rated Vancity's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vancity.
Male
3.2/5
Female
3.4/5
Vancity ROI Score by Ethnicity
Vancity's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vancity.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.6 | Other | 4.6 |
Vancity ROI Score by Age
Vancity's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Vancity.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
66+ 2.4 | 66+ | 2.4 |
Vancity ROI Score by Usage
Vancity's ROI score was rated 3.3 stars by customers who have used Vancity's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Vancity ROI Score by Industry
Vancity's ROI score was rated 2.6 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Vancity Customer Satisfaction (CSAT)
Vancity Customer Satisfaction (CSAT) Score
70 / 100
Vancity has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
26%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vancity Customer Satisfaction
Vancity's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Vancity's Customer Satisfaction.
Ranked Vancity Customer Satisfaction the Highest
Ranked Vancity Customer Satisfaction the Lowest
Vancity Customer Satisfaction Score by Gender
Male customers rated Vancity's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vancity.
63 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 25% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 12% | |
Very Dissatisfied | 25% |
Vancity Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vancity's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vancity.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
43%
CSAT according to Asian or Pacific Islander
Vancity's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vancity.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Vancity's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vancity.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Vancity Customer Satisfaction Score by Age
Vancity's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Vancity.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 75% | |||||||||||||||
| 66+ | 17% |
Vancity Customer Satisfaction Score by Usage
Vancity's Customer Satisfaction score was rated the highest by customers who have used Vancity's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Vancity Customer Satisfaction Score by Industry
Vancity's Customer Satisfaction score was rated 34 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Vancity Customer Satisfaction Score by Industry",
"text": "Vancity's Customer Satisfaction score was rated 34 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Vancity's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}Vancity Customer Service
3.9/5
Vancity has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Vancity's overall Customer Service score rated by its users and customers.
About Vancity's Customer Service
Address
183 Terminal Avenue, Vancouver, WA BC V6A 4G2 Canada
Website
http://www.vancity.com
Phone Number
+60 6048777000
Quick Insights into Vancity Customer Service
Vancity's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Vancity's Customer Service score.
Ranked Vancity Customer Service the Highest
Ranked Vancity Customer Service the Lowest
Vancity Customer Service Score by Gender
Female customers rated Vancity's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vancity.
Male
2.9/5
Female
3.5/5
Vancity Customer Service Score by Ethnicity
Vancity's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vancity.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 5 | Other | 5 |
Vancity Customer Service Score by Age
Vancity's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Vancity.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
66+ 1.7 | 66+ | 1.7 |
Vancity Customer Service Score by Usage
Vancity's Customer Service score was rated the highest by customers who have used Vancity's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Vancity Customer Service Score by Industry
Vancity's Customer Service score was rated 2.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Vancity as an Employer
2.5/5
Vancity has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Vancity scored a 24 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Vancity would recommend the brand to a friend. ENPS measures how likely Vancity employees would recommend working at Vancity to a friend.
Net Promoter Score
24
NPS Score
| 54% | Promoters |
|---|---|
| 16% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
