-50
NPS
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VANCO PAYMENT SOLUTIONS, INC.
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About VANCO PAYMENT SOLUTIONS, INC. Brand
Provider of specialized payment solutions to select markets
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
VANCO PAYMENT SOLUTIONS, INC. NPS
VANCO PAYMENT SOLUTIONS, INC.'s Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether VANCO PAYMENT SOLUTIONS, INC.'s customers would recommend using the product based on a scale of -100 to 100.
VANCO PAYMENT SOLUTIONS, INC. Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
VANCO PAYMENT SOLUTIONS, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Oct 2022 -66 | Oct 2022 | -66 |
Mar 2024 -50 | Mar 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VANCO PAYMENT SOLUTIONS, INC. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of VANCO PAYMENT SOLUTIONS, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VANCO PAYMENT SOLUTIONS, INC. Product Quality
4/5
VANCO PAYMENT SOLUTIONS, INC. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock VANCO PAYMENT SOLUTIONS, INC. overall Product Quality score rated by its users and customers.
VANCO PAYMENT SOLUTIONS, INC. Product Information
VANCO PAYMENT SOLUTIONS, INC.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.vancopayments.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Government & Legal
Mobile App
SaaS
VANCO PAYMENT SOLUTIONS, INC. Pricing
VANCO PAYMENT SOLUTIONS, INC. ROI & Value For Money
4/5
VANCO PAYMENT SOLUTIONS, INC. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock VANCO PAYMENT SOLUTIONS, INC. overall ROI score rated by its users and customers.
VANCO PAYMENT SOLUTIONS, INC. Customer Satisfaction (CSAT)
VANCO PAYMENT SOLUTIONS, INC. Customer Satisfaction (CSAT) Score
33 / 100
VANCO PAYMENT SOLUTIONS, INC. has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VANCO PAYMENT SOLUTIONS, INC. Customer Service
4/5
VANCO PAYMENT SOLUTIONS, INC. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About VANCO PAYMENT SOLUTIONS, INC.'s Customer Service
Address
5600 American Blvd W, Suite 400, Bloomington, MN 55437
Website
http://www.vancopayments.com
Phone Number
+1 (800) 675-7430
VANCO PAYMENT SOLUTIONS, INC. as an Employer
2.4/5
VANCO PAYMENT SOLUTIONS, INC. has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of VANCO PAYMENT SOLUTIONS, INC.
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
VANCO PAYMENT SOLUTIONS, INC. scored a -50 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of VANCO PAYMENT SOLUTIONS, INC. would recommend the brand to a friend. ENPS measures how likely VANCO PAYMENT SOLUTIONS, INC. employees would recommend working at VANCO PAYMENT SOLUTIONS, INC. to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 23% | Promoters |
|---|---|
| 18% | Passive |
| 59% | Detractors |
