Vantage Deluxe World Travel NPS

Vantage Deluxe World Travel's Net Promoter Score (NPS) is a -94 with 0% Promoters, 6% Passives, and 94% Detractors. Net Promoter Score tracks whether Vantage Deluxe World Travel's customers would recommend using the product based on a scale of -100 to 100.

Vantage Deluxe World Travel Overall NPS

-94

NPS

0%	Promoters
6%	Passives
94%	Detractors

Vantage Deluxe World Travel NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Jul 2020 -100	Jul 2020	-100
Oct 2020 -100	Oct 2020	-100
Jun 2021 -100	Jun 2021	-100
Sep 2021 -100	Sep 2021	-100
Nov 2021 -100	Nov 2021	-100
Jan 2022 -100	Jan 2022	-100
Feb 2022 -90	Feb 2022	-90
Mar 2022 -92	Mar 2022	-92
Apr 2022 -93	Apr 2022	-93
May 2022 -93	May 2022	-93
Oct 2022 -94	Oct 2022	-94

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.