-100
NPS
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Varnum LLP
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About Varnum LLP's Brand
Varnum is a leading Michigan law firm providing business and personal legal services to meet the complex needs of its clients.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Varnum LLP NPS
Varnum LLP's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Varnum LLP's customers would recommend using the product based on a scale of -100 to 100.
Varnum LLP Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Varnum LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -100 | Feb 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Varnum LLP Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Varnum LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Varnum LLP Product Quality
1.5/5
Varnum LLP has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Varnum LLP's overall Product Quality score rated by its users and customers.
Varnum LLP Product Information
Varnum LLP’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.varnumlaw.com/
- Company Size
- 501-1,000 Employees
Varnum LLP Pricing
Varnum LLP ROI & Value For Money
1.5/5
Varnum LLP has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Varnum LLP's overall ROI score rated by its users and customers.
Varnum LLP Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Varnum LLP Customer Service
1.5/5
Varnum LLP has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Varnum LLP's overall Customer Service score rated by its users and customers.
About Varnum LLP's Customer Service
Address
Bridgewater Place P.O. Box 352, Grand Rapids, MI 49501-0352
Website
http://www.varnumlaw.com/
Phone Number
616-336-6000
Varnum LLP as an Employer
4.3/5
Varnum LLP has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Varnum LLP scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Varnum LLP would recommend the brand to a friend. ENPS measures how likely Varnum LLP employees would recommend working at Varnum LLP to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
