-56
NPS
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Varsity Spirit
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About Varsity Spirit's Brand
Varsity Spirit is the leading brand in cheerleading, dance team, and band training camps, clinics and uniforms.
Brand at a Glance
79%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Varsity Spirit NPS
Varsity Spirit's Net Promoter Score (NPS) is a -56 with 11% Promoters, 22% Passives, and 67% Detractors. Net Promoter Score tracks whether Varsity Spirit's customers would recommend using the product based on a scale of -100 to 100.
Varsity Spirit Overall NPS
| 11% | Promoters |
|---|---|
| 22% | Passives |
| 67% | Detractors |
Varsity Spirit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Oct 2022 -66 | Oct 2022 | -66 |
Aug 2023 -75 | Aug 2023 | -75 |
Sep 2023 -80 | Sep 2023 | -80 |
Apr 2024 -66 | Apr 2024 | -66 |
Sep 2024 -71 | Sep 2024 | -71 |
Dec 2024 -75 | Dec 2024 | -75 |
Feb 2025 -55 | Feb 2025 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Varsity Spirit NPS by Gender
Varsity Spirit's NPS was rated -75 by Female customers on Comparably.
Female
-75
Varsity Spirit's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Male
N/A
Varsity Spirit's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Varsity Spirit NPS by Ethnicity
Varsity Spirit's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Varsity Spirit NPS by Age
Varsity Spirit's NPS was rated -67 points by customers ages 41-45 on Comparably.
Varsity Spirit NPS by Usage
Varsity Spirit's NPS was rated -67 points by customers who have used Varsity Spirit's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Varsity Spirit Customer Reviews
Out of the 2 Varsity Spirit customer reviews 1 was positive and 1 was constructive. Varsity Spirit customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Varsity Spirit Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Varsity Spirit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Varsity Spirit Customer Loyalty Score by Gender
Varsity Spirit's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Varsity Spirit.
Female
78%
Yes
Male
N/A
Yes
Varsity Spirit Customer Loyalty Score by Ethnicity
Varsity Spirit's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Varsity Spirit.
82
out of 100
Caucasian
Varsity Spirit Customer Loyalty Score by Age
Varsity Spirit's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Varsity Spirit.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Varsity Spirit Customer Loyalty Score by Usage
Varsity Spirit's Customer Loyalty score was rated 70% by customers who have used Varsity Spirit's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Varsity Spirit Product Quality
2.8/5
Varsity Spirit has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Varsity Spirit Product Information
Varsity Spirit’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.varsity.com/
- Company Size
- 1,001-5,000 Employees
Industry
Education
Quick Insights into Varsity Spirit Product Quality
Varsity Spirit's Product Quality score was rated highest by customers who have used Varsity Spirit's products/services for 2 to 5 Years.
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Ranked Varsity Spirit Product Quality the Highest
Varsity Spirit Product Quality Score by Gender
Varsity Spirit's Product Quality score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Varsity Spirit.
Female
2.6/5
Male
N/A
Varsity Spirit Product Quality Score by Ethnicity
Varsity Spirit's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Varsity Spirit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Varsity Spirit Product Quality Score by Age
Varsity Spirit's Product Quality score was rated 2.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Varsity Spirit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Varsity Spirit Product Quality Score by Usage
Varsity Spirit's Product Quality score was rated 2.6 stars by customers who have used Varsity Spirit's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Varsity Spirit Pricing
Varsity Spirit ROI & Value For Money
2.7/5
Varsity Spirit has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Varsity Spirit ROI
Varsity Spirit's ROI score was rated highest by customers who have used Varsity Spirit's products/services for 2 to 5 Years.
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Ranked Varsity Spirit ROI the Highest
Varsity Spirit ROI Score by Gender
Varsity Spirit's ROI score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Varsity Spirit.
Female
2.4/5
Male
N/A
Varsity Spirit ROI Score by Ethnicity
Varsity Spirit's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Varsity Spirit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Varsity Spirit ROI Score by Age
Varsity Spirit's ROI score was rated 3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Varsity Spirit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3 | 41-45 | 3 |
Varsity Spirit ROI Score by Usage
Varsity Spirit's ROI score was rated 3 stars by customers who have used Varsity Spirit's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Varsity Spirit Customer Satisfaction (CSAT)
Varsity Spirit Customer Satisfaction (CSAT) Score
25 / 100
Varsity Spirit has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
37%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Varsity Spirit Customer Satisfaction
Varsity Spirit's Customer Satisfaction score was rated highest by customers who have used Varsity Spirit's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Varsity Spirit's Customer Satisfaction.
Ranked Varsity Spirit Customer Satisfaction the Highest
Varsity Spirit Customer Satisfaction Score by Gender
Varsity Spirit's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Varsity Spirit.
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Varsity Spirit Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Varsity Spirit's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Varsity Spirit.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
40%
Varsity Spirit Customer Satisfaction Score by Age
Varsity Spirit's Customer Satisfaction score was rated 34 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Varsity Spirit.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 34% |
Varsity Spirit Customer Satisfaction Score by Usage
Varsity Spirit's Customer Satisfaction score was rated 34 points by customers who have used Varsity Spirit's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Varsity Spirit Customer Service
2.5/5
Varsity Spirit has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Varsity Spirit's Customer Service
Address
6745 LenoxCenter Ct Suite 300, Memphis, TN 38115
Website
http://www.varsity.com/
Phone Number
9013874300
Quick Insights into Varsity Spirit Customer Service
Varsity Spirit's Customer Service score was rated highest by customers who have used Varsity Spirit's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Varsity Spirit's Customer Service score.
Ranked Varsity Spirit Customer Service the Highest
Varsity Spirit Customer Service Score by Gender
Varsity Spirit's Customer Service score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Varsity Spirit.
Female
2.4/5
Male
N/A
Varsity Spirit Customer Service Score by Ethnicity
Varsity Spirit's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Varsity Spirit.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Varsity Spirit Customer Service Score by Age
Varsity Spirit's Customer Service score was rated 3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Varsity Spirit.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3 | 41-45 | 3 |
Varsity Spirit Customer Service Score by Usage
Varsity Spirit's Customer Service score was rated 3 stars by customers who have used Varsity Spirit's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Varsity Spirit as an Employer
2.2/5
Varsity Spirit has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Varsity Spirit scored a -56 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of Varsity Spirit would recommend the brand to a friend. ENPS measures how likely Varsity Spirit employees would recommend working at Varsity Spirit to a friend.
Net Promoter Score
-56
NPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 16% | Promoters |
|---|---|
| 6% | Passive |
| 78% | Detractors |
