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NPS
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VAT Group
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About VAT Group's Brand
VAT is the Global Technology Leader and manufacturer in vacuum valve technology
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.3/5
Customer Service
VAT Group NPS
VAT Group's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether VAT Group's customers would recommend using the product based on a scale of -100 to 100.
VAT Group Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
VAT Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -20 | Feb 2023 | -20 |
Jun 2023 -17 | Jun 2023 | -17 |
Jul 2023 -15 | Jul 2023 | -15 |
Dec 2023 -12 | Dec 2023 | -12 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VAT Group Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of VAT Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VAT Group Product Quality
4.1/5
VAT Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock VAT Group's overall Product Quality score rated by its users and customers.
VAT Group Product Information
VAT Group’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.vatvalve.com
- Company Size
- 1,001-5,000 Employees
Industry
Semiconductors
VAT Group Pricing
VAT Group ROI & Value For Money
3.9/5
VAT Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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VAT Group Customer Satisfaction (CSAT)
VAT Group Customer Satisfaction (CSAT) Score
71 / 100
VAT Group has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
43%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VAT Group Customer Service
3.3/5
VAT Group has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About VAT Group's Customer Service
Address
Seelistrasse, 9469 Switzerland
Website
http://www.vatvalve.com
Phone Number
4083755567
VAT Group as an Employer
4.6/5
VAT Group has a 4.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
VAT Group scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of VAT Group would recommend the brand to a friend. ENPS measures how likely VAT Group employees would recommend working at VAT Group to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
